therapist

2 days ago

Johor Bahru, Johor, Malaysia LAWA LAWA SPA Full time 48,000 - 72,000 per year
  • Greet all guests with a warm, friendly, and professional demeanor upon arrival.
  • Assist with check-in, confirm bookings, and provide relevant information about spa services, facilities, and policies.
  • Escort guests to the appropriate areas and ensure they are comfortable.
  • Manage spa appointments, including scheduling, rescheduling, and cancellations.
  • Keep track of therapist and service provider schedules, ensuring smooth coordination.
  • Provide reminders to guests regarding upcoming appointments.
  • Address guest inquiries, concerns, and special requests in a timely and professional manner.
  • Handle any guest complaints or issues promptly, ensuring customer satisfaction.
  • Maintain a calm and relaxing environment in the reception area.
  • Process payments for services, products, and packages.
  • Handle cash, credit card transactions, and gift certificates.
  • Ensure accurate billing and issue receipts.
  • Assist in promoting and selling spa products, memberships, and packages.
  • Provide guests with information about available products and recommend items based on individual needs.
  • Maintain up-to-date guest records and appointment logs.
  • Assist with daily spa operations, including opening and closing procedures.
  • Answer phone calls, emails, and other forms of communication in a professional manner.
  • Ensure the front desk and waiting area are always clean, tidy, and inviting.
  • Assist with preparing the spa for opening, including setting up treatment rooms and amenities.
  • Work closely with spa therapists, Beautician, and other team members to ensure smooth operations.
  • Communicate guest preferences and feedback to the appropriate team members to enhance the guest experience.

Job Type: Full-time

Pay: RM4, RM6,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Ability to commute/relocate:

  • Johor Bahru: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • spa: 1 year (Preferred)
  • Front desk: 1 year (Preferred)

Location:

  • Johor Bahru (Preferred)

Willingness to travel:

  • 100% (Preferred)

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