front desk and customer support

2 weeks ago


Bangsar, Malaysia MH GLOBAL SDN BHD Full time

The Customer Service & Reception Assistant is responsible for providing excellent customer service to walk-in clients, handling online enquiries, and supporting basic administrative tasks. The candidate must be well-presented, polite, and able to communicate effectively in Malay and English.

Customer Service & Reception

  • Greet and assist walk-in customers in a professional and friendly manner.
  • Attend to customer enquiries, guide them to the correct department, and ensure a pleasant experience.
  • Manage incoming phone calls, WhatsApp, and online chat messages promptly.
  • Maintain a clean and presentable reception area at all times.

Online & Administrative Tasks

  • Respond to online chat enquiries, emails, and messages in a timely and accurate manner.
  • Assist in updating customer records, filing, data entry, and basic documentation.
  • Support sales and operations teams with administrative coordination when required.
  • Handle appointment scheduling and customer follow-ups.

General Duties

  • Ensure customers' issues are resolved politely and professionally.
  • Support other departments occasionally when needed.
  • Uphold company image with good grooming, positive attitude, and excellent communication.

Preffer : Well groom lady

Job Types: Full-time, Internship, Fresh graduate

Pay: RM2, RM2,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Professional development

Work Location: In person


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