Trainer (Customer Service)

2 days ago

Sungai Petani, Kedah, Malaysia SummitNext Technologies Full time 40,000 - 80,000 per year


Job Description

Company Overview:

We are SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence.

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Trainer (Customer Service) to provide unrivalled support to our clients

Responsibilities:

  • Develop and deliver training programs for inbound, outbound, and support agents, aimed at enhancing skills, knowledge, and performance.
  • Conduct training needs analysis based on agent performance, customer feedback, and data insights to identify areas for improvement.
  • Create engaging and interactive training materials, including training manuals, job aids, and e-learning modules.
  • Deliver training sessions using various methods such as classroom training, on-the-job training, and virtual training.
  • Evaluate training effectiveness through assessments, surveys, and focus groups, and gather feedback for continuous improvement.
  • Provide coaching and feedback to agents through one-on-one sessions, performance reviews, and customer feedback to boost performance.
  • Analyze performance data related to agents, customer feedback, and call volume to identify areas for improvement in training and coaching.
  • Collaborate with line leaders and assistant leaders to identify training needs and support them in implementing effective training programs.

Requirements/Qualifications:

  • Diploma/Bachelor degree with at least 2 years of work experience as Customer Service trainer or similar role.
  • Experience in customer service positions in contact centres is a plus.
  • Excellent presentation of skills and training delivery, with knowledge of various training methodologies.
  • Excellent verbal, written and interpersonal communication skills.
  • Ability to multitask and operate in a fast-paced team environment.
  • An individual who is eager to learn and willing to go the extra mile.
  • Proficiency with necessary technology, including computers, software applications, and phone systems.
  • Additional certification in training is a plus.

Job Type: Full-time

Benefits:

  • Annual Leave, Maternity Leave, Birthday Leave, Parental Leave, etc
  • EPF & Socso
  • Opportunities for promotion
  • Professional development

  • Customer Service Executive

    2 days ago

    Sungai Petani, Kedah, Malaysia Asbenz Motors Sdn Bhd Full time 30,000 - 40,000 per year

    About the role As a Customer Service Executive (Automotive) at Asbenz Motors Sdn Bhd, you will play a vital role in providing an exceptional customer experience for our valued clients. This full-time position is based in Sungai Petani, Kedah, and will involve working closely with our customers to address their automotive needs and ensure their...

  • Customer Service Specialist

    2 days ago

    Sungai Petani, Kedah, Malaysia SummitNext Technologies Full time 20,400 - 22,200 per year

    We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.As part of our growing expansion, we are seeking enthusiastic and customer-oriented individuals to join us as Customer Service Specialists at our Sungai Petani office. This role focuses on providing excellent service and support to our...

  • Customer Service Officer

    2 days ago

    Sungai Petani, Kedah, Malaysia Oro Safety Glass Sdn Bhd Full time 20,000 - 30,000 per year

    What you'll be doingManage and process customer orders, ensuring accurate and timely order fulfilment.Respond to customer inquiries and provide updates on order status and delivery.Maintain accurate and up-to-date sales records and databases.Assist with the preparation of sales reports and presentations.Collaborate with the sales team to identify and address...

  • service crew

    2 weeks ago

    Sungai Petani, Kedah, Malaysia UOSEN SUSHI SDN BHD Full time 20,000 - 24,000 per year

    Location: Sushi Sen Ncity, Sungai Petani, Kedah.We're looking for energetic, responsible & hardworking team members to join our family ⸻ Job ScopeService Crew– Take orders & serve customers– Ensure cleanliness in dining area– Provide friendly & fast service

  • llaollao Service Crew

    2 weeks ago

    Sungai Petani, Kedah, Malaysia Woodpeckers Group Sdn Bhd Full time 20,000 - 30,000 per year

    Job Responsibilities:You will be responsible on handling the daily outlet operations, financial aspects, stock management in outlet level, enforce and uphold Service and Product Quality.Being able to learn and teach new colleagues on the training acquired.Communication and leadership skills is also required in motivating the team.Passionate about F&B,...

  • Team Leader Customer Support

    2 days ago

    Sungai Petani, Kedah, Malaysia SummitNext Technologies Full time 40,000 - 60,000 per year

    We are SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider, where innovation meets excellence.As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Team Leader to provide unrivalled support to our clients in the logistics industry in Sungai Petani, Kedah.Responsibilities :1. Operations...

  • Customer Assistant

    2 days ago

    Sungai Petani, Kedah, Malaysia Watson's Personal Care Stores Sdn Bhd Full time 21,600 - 36,000 per year

    Job Descriptions:Candidate must possess at least PMR, SPM, Diploma or above.Required languages: Bahasa Malaysia, EnglishAble to work shifts, weekends and public holidays.Fresh graduates / school leavers encouraged to apply.Full-time positions.Malaysia citizen only.Required to be vaccinated at least 1 dose as per requirement from authorityWhat you need to...

  • Outlet Manager

    2 days ago

    Sungai Petani, Kedah, Malaysia Agensi Pekerjaan EMA Sdn. Bhd. Full time 72,000 - 90,000 per year

    About the company:Join a thriving Taiwanese restaurant group that's redefining the culinary scene in Malaysia. Known for delivering authentic Taiwanese flavors, this popular food chain has captivated taste buds across the country with its unique and innovative dishes. Their mission is to serve delicious, affordable, and authentic Taiwanese meals that bring...

  • Retail Sales Assistant

    2 days ago

    Sungai Petani, Kedah, Malaysia Metro Optical Group (MOG Group) Full time 144 - 36,000 per year

    Are you passionate about helping people look and feel their best? We're looking for a Retail Sales Associate to join our friendly and professional team If you have an eye for style, great communication skills, and love creating positive customer experiences, this role is perfect for you.As part of our team, you'll guide customers in finding eyewear that...

  • Parts Assistant

    2 days ago

    Sungai Petani, Kedah, Malaysia Asbenz Motors Sdn Bhd Full time 30,000 - 40,000 per year

    About the role Join Asbenz Motors Sdn Bhd as a Parts Assistant (Automotive) in our vibrant Sungai Petani, Kedah location. In this full-time role, you will be responsible for providing excellent customer service and ensuring the efficient management of our automotive parts inventory.What you'll be doingMaintain accurate records of incoming and outgoing...