Customer Support Executive

4 days ago


Malacca, Melaka, Malaysia 5G-Starlink Pte. Full time 30,000 - 60,000 per year


RESPONSIBILITIES

  • Use the moderation tool, to check all incoming private advertisements for fraud and simple edits.
  • Using the moderation tool, to check all leads for fraud and duplications, etc.
  • Using the moderation tool, check all Commercial advertisements for contact information and mask them.
  • Make validation calls to customers when necessary.
  • Make outbound calls as rostered to attract new customers.
  • Monitor SMS and Email verification queues and action as needed.
  • Respond to VM (Voice mail) messages.
  • Action reporting lists if required.

QUALIFICATIONS

  • Career Level: Junior Executive.
  • Diploma, -Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree.
  • Years of Experience: 1 year
  • Fresh graduates are also welcome to apply.
  • Full-time position.
  • Only Labuan Applicants

REQUIREMENTS

  • Have a decent internet connection preferably a WIFI/LAN connection.
  • Speak and write fluent English, Friendly, hardworking, honest, Love speaking on the phone.
  • Have a decent internet connection preferably a WIFI/LAN connection.
  • Great working attitude.
  • Honest and reliable.
  • Excellent customer support skills
  • Fast learner and be flexible within the guidelines.

BENEFITS

  • Medical benefits.
  • Health Insurance Coverage.
  • 5 days work.
  • Yearly return flight to KL for company events.
  • Annual Party.
  • Birthday Leave.
  • Team support and training provided.
  • Growth Opportunity
  • Positive environment
  • Mental health claim



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