Assistant IT Manager
2 days ago
What you'll be doing
- Lead, participate in, and monitor work assignments to ensure timely completion of project.
- Assisting the manager in organizing, planning and implementing strategy.
- Assist in budgeting and resource allocation for technical projects.
- Assist in manage service levels to meet business unit needs.
- Assist in planning, organizing, and coordinating technical projects.
- Conduct performance evaluations for team members and research and analysis to gather technical information.
- Coordinate and manage technical resources and personnel.
- Coordinate and oversee software, equipment installation and maintenance.
- Develop and coach the team members.
- Develop and implement cost reduction initiatives.
- Ensure Planned Preventive Maintenance activities are undertaken in accordance with the schedule.
- Manage facility upgrade projects.
- Maintain and upkeep of all UWC's Computer and Network devices to minimize down time and security threats
- Maintain, Administrator and Support of all IT Infrastructure (e.g. Network, Telephone, PABX systems, CCTVs. Door Access, Time Clock, Turnstile and others) including cabling and termination。
- Co-ordination with in-house Maintenance Team or external parties for IT Infrastructure Supports & Projects
- Assist & support, review and monitor of Firewall on VPN, Attack, Internet Usage and Network security.
- Assist Virtual Server Administration and Support PIC with coordination with System Integration Supplier.
- Monitor and advise user on misuse and abuse of IT Hardware and software.
- Creating and maintaining detailed documentation of support procedures, solutions, and FAQs.
- Develop training manuals and troubleshooting procedures to help both support personnel and end users interact.
- Ensure email policy on Sending & Receiving are fulfill (threshold & file restrictions) together with email auto forward & reply message for all UWC Group Email Users.
- Participating in training sessions and sharing knowledge with other team members.
- Ensuring adherence to company policies, procedures, and industry regulations.
- Ensuring compliance with software licensing agreements.
- Investigate, respond to, and document security incidents in accordance with established procedures.
Job Qualification:
- Degree or Diploma in Computer Studies
- With 7 years experience and above
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