Customer Focus Quality Engineer

1 day ago

Bukit Mertajam, Penang, Malaysia Wanderman Plt Full time 40,000 - 60,000 per year

Job description:

  1. Customer Interface

  2. Serve as the primary contact for all customer quality matters.

  3. Quality Issue Management

  4. Investigate customer returns, defects, or non-conformance reports (NCRs).

  5. Perform root cause analysis using tools such as 5 Why, 8D, Fishbone, DMAIC.

  6. Prepare and submit 8D reports or corrective action reports (CAR) to customers.

  7. Corrective & Preventive Actions

  8. Coordinate implementation of corrective actions with Production, Engineering, and QA teams.

  9. Verify effectiveness of actions taken to prevent recurrence.

  10. Monitor internal process improvements based on customer feedback.

  11. Quality Data & Reporting

  12. Track and analyze customer quality metrics (PPM, defect rate, yield, etc.).

  13. Provide monthly quality performance reports to management and customers.

  14. Maintain documentation in line with quality management system (QMS) requirements.

  15. Continuous Improvement

  16. Participate in quality improvement projects (Kaizen, Lean, Six Sigma).

  17. Support implementation of process improvements to meet customer requirements.

  18. Audit Support

  19. Prepare documents and participate in customer audits.

  20. Support internal and external audits related to product quality.
  21. Handle and respond to customer complaints, feedback, and quality alerts.
  22. Conduct customer visits, audits, and quality meetings when required.

Experience:

  • Quality: 2 years (Preferred)

Language:

  • Mandarin (Required)

Job Type: Full-time

Pay: RM2, RM4,000.00 per month

Work Location: In person

  • Quality Assurance Engineer 1

    2 weeks ago

    Bukit Mertajam, Penang, Malaysia Dell Technologies Full time $30,000 - $60,000 per year

    Quality Assurance EngineerQuality is everything at Dell Technologies. QA Engineering is where it all comes together. We're the people who develop and drive the quality metrics which underpin our ground-breaking products and services. We design world-class quality control processes, procedures and statistical techniques and specify mechanisms and equipment...

  • Quality Assurance Engineer 1

    2 weeks ago

    Bukit Mertajam, Penang, Malaysia Dell Technologies Full time 80,000 - 120,000 per year

    Quality is everything at Dell Technologies. QA Engineering is where it all comes together. We're the people who develop and drive the quality metrics which underpin our ground-breaking products and services. We design world-class quality control processes, procedures and statistical techniques and specify mechanisms and equipment for inspection and testing....

  • Quality Assurance Engineer

    2 weeks ago

    Bukit Mertajam, Penang, Malaysia Dell Global Business Center Sdn Bhd Full time 40,000 - 60,000 per year

    Quality is everything at Dell Technologies. QA Engineering is where it all comes together. We're the people who develop and drive the quality metrics which underpin our ground-breaking products and services. We design world-class quality control processes, procedures and statistical techniques and specify mechanisms and equipment for inspection and testing....

  • Quality Engineer

    2 weeks ago

    Kampung Bukit Minyak, Penang, Malaysia FLEXTRONICS TECHNOLOGY (PENANG) SDN BHD Full time 90,000 - 120,000 per year

    To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Sr Quality Engineer located in Bukit Minyak, Penang. This role will be responsible for develop Quality Plan and QA documentation to ensure all processes are followed and complied.What a typical day looks like:Able to develop Quality Plan and QA...

  • process engineer

    2 weeks ago

    Bukit Mertajam, Penang, Malaysia POLYPLAS SDN. BHD. Full time 30,000 - 60,000 per year

    ROLE AND RESPONSIBILITIESPerform mould set up and operation of plastic injection moulding machines.Set up auxiliary equipment - Hot runner system, chillers and sequential controllers.Troubleshoot problem and solve injection moulding and auxiliary.Maintain records and documents processes and procedures effectively.Maintain and organize mold change tools and...

  • Quality Technician

    2 weeks ago

    Bukit Mertajam, Penang, Malaysia Tengta (M) Sdn Bhd Full time 20,000 - 35,000 per year

    Quality InspectionPerform all quality-related tasks as assigned.Conduct Incoming Quality Control (IQC) and maintain accurate paper records.Carry out In-Process Quality Control (IPQC), record findings, and follow up on issues.Perform Final Quality Control (FQC) and complete all required checklists.Production SupportAssist in production activities such as...

  • QA Engineer

    1 day ago

    Bukit Mertajam, Penang, Malaysia Air Liquide Full time 90,000 - 120,000 per year

    Air Liquide began operations in Malaysia in 1927 and is one of the pioneers of the gas industry in Malaysia. Operating in 11 locations in Malaysia, comprising both sales offices and production facilities, Air Liquide supports our customers through providing innovative solutions at every step of their production, including industrial and specialty gases,...

  • QA Engineer

    1 day ago

    Bukit Mertajam, Penang, Malaysia Air Liquide Full time 60,000 - 120,000 per year

    Air Liquide began operations in Malaysia in 1927 and is one of the pioneers of the gas industry in Malaysia. Operating in 11 locations in Malaysia, comprising both sales offices and production facilities, Air Liquide supports our customers through providing innovative solutions at every step of their production, including industrial and specialty gases,...

  • Sales & Marketing Engineer

    1 day ago

    Bukit Mertajam, Penang, Malaysia Penchem Technologies Sdn Bhd Full time 90,000 - 120,000 per year

    Sales & Marketing EngineerAbout the RoleWe are seeking a driven and technically competent Sales & Marketing Engineer to join our dynamic team. This role is pivotal in managing the full sales cycle, developing customer relationships, and driving business growth through strategic sales and marketing initiatives. The ideal candidate combines strong technical...

  • Process Development Engineer 2

    1 day ago

    Bukit Mertajam, Penang, Malaysia Dell Technologies Full time 120,000 - 240,000 per year

    Process Development Engineering at Dell Technologies spans industrial, manufacturing, electrical and chemical engineering disciplines. It's a hub of expertise that is at the heart of bringing our ground-breaking innovations to life. The team enjoys a far-reaching remit – from determining and developing the operations required for product assembly, through...