IT Systems Management Analyst

General Information

Country:
Malaysia

State:
Kuala Lumpur

City:
Lingkaran Syed Putra

Office Location:
The Gardens South Tower, Mid Valley - Suites 26.01 & 27.01, Level 26 - &

Date posted:
11-Oct-2025

Business Function:
Information Technology

Position Type:
Full-Time/Regular

Description
We are hiring an IT Systems Management Analyst to join our team.

Join our dynamic team and play a key role in driving our organization's success. As an IT Systems Management Analyst, you will develop a comprehensive understanding of our business processes and systems, focusing on how infrastructure information is managed, monitored, and optimized to support operational excellence.

Who You Are:

• Demonstrates a strong interest and commitment to further developing expertise in these key areas to better support organizational systems management objectives.
• Takes initiative in identifying and addressing issues within global IT Asset Management (ITAM), actively seeking opportunities to learn and implement effective solutions that improve inventory accuracy, cost efficiency, and compliance.
• Innovative and forward-thinking, consistently staying informed about emerging industry trends and technologies.

Desired skills and experience:

• Bachelor's degree in computer information systems or a related field, or equivalent practical experience.
• Preferable candidates with minimum 2 years of experience in IT Asset Management, IT Operations, or related fields. Fresh graduates are welcome to apply.

• Technical Competencies:

• IT asset lifecycle (HAM & SAM)

• Software licensing and compliance
• Procurement and vendor management

• IT security and audit requirements

• Proficient in ServiceNow, SAM Pro, MECM, Excel, and reporting platforms.

What You Will Be Doing:

Asset Lifecycle Management

• Lead planning, procurement, deployment, maintenance, and retirement of IT assets.
• Ensure accurate updates in ServiceNow and SAM Pro throughout the asset lifecycle.
• Coordinate secure data wiping and compliant disposal of retired assets.

Hardware Asset Management (HAM)

• Manage physical lifecycle of laptops, desktops, servers, network equipment, and mobile devices.
• Track ownership, location, and status of assets.
• Plan and execute hardware refresh cycles.
• Enforce policies for issuance, use, and return.
• Coordinate repairs, warranty support, and spare inventory.

Software Asset Management (SAM)

• Govern software lifecycles from request to deactivation.
• Maintain license records, monitor usage, and optimize entitlements.
• Ensure compliance with licensing terms and audit readiness.
• Support renewals and reharvesting of unused licenses.

Inventory & Tracking

• Maintain real-time records using ServiceNow/SAM Pro and MECM.
• Conduct regular physical audits and reconcile discrepancies.
• Track assets by user, department, location, and operational status.

Financial Management

• Monitor CapEx and OpEx related to IT assets.
• Forecast renewals and replacements.
• Identify cost-saving opportunities through reharvesting and optimization.

Compliance & Risk Governance

• Ensure alignment with SOX and internal policies.
• Mitigate risks related to unauthorized usage, data security, and audit exposure.
• Support internal and vendor audits with complete documentation.

Reporting & Analytics

• Deliver dashboards and reports on asset utilization, lifecycle status, warranty, and refresh planning.
• Provide insights for strategic decision-making and budget forecasting.

Vendor Relationship Management

• Maintain strong relationships with hardware and software vendors.
• Track SLAs, warranty terms, and support effectiveness.
• Facilitate procurement and escalation processes.

Stakeholder Engagement

• Collaborate with IT Support, Security, Procurement, Finance, and end users.
• Coordinate asset assignments, returns, and offboarding processes.

Hardware & Software Vetting

• Review and validate new asset requests for duplication, compliance, and business justification.
• Work with Enterprise Architecture, IT Security, Legal, and Procurement for thorough assessments.

Who We Are:

Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.

Why People Choose to Work with Us:

At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.

What Matters to Us:

More than qualifications, we are looking for talent and potential. We are proud to have a diverse and inclusive workforce, and we are always looking to improve our global community. We value applicants who are comfortable interacting with people different from themselves, building mutual respect and positive relationships.