Senior Guest Service Officer

3 days ago

Senai, Malaysia Plaza Premium Lounge Full time 25,000 - 80,000 per year

· To greet and receive guests, collect a payment, and bid farewell to guests/passengers at the front reception counter.

· To assist guests/passengers with their luggage on entry and exit at the lounge.

· To page for flight departure for contracted airlines.

· To carry out meet and greet services whenever instructed by Supervisors or Manager.

· To do periodical checks at the shower rooms, toilets to ensure consistent cleanliness.

· To conduct opening/closing shifts duties according to the SOP, ensure cash float is intact and the handover/takeover is with proper handover record.

· To complete and email the Daily Management Report (DMR) to the superior.

· To upsell/promote lounge package, cross-sell other outlets/services under Plaza Premium Group.

· Must be well versed with the different currency conversion rates.

· To drive and be part of the Company Loyalty program for the location, Arrture, be familiar with the program, and be able to convince sales of membership.

· To assist the F&B team in the clearance of used plates/cups, crockery, etc. in the lounge whenever necessary, i.e. when the reception counter is not busy.

· Must have good knowledge of general information about the airport, i.e. facilities available, services, shops, and directions to the departure gates.

· To be very familiar with flight schedules and assist in-flight information whenever required by the passengers.

· To be very versed with computers and/or email and Internet services, to assist passengers whenever required to.

· To assist in all departments in the lounge.

· To cooperate and work in a team towards development, implementation, maintenance, and improvements of the quality management system.

· To take initiative to identify areas for improvement and participate in continual improvement activities.

· To check the food quality at the buffet counter and ensure the appearance (size, shape, colour, and consistency), texture, flavor, and presentation are as per the standard set.

· To undertake other jobs assigned by superior from time to time.

Job Type: Full-time

Pay: RM2, RM2,600.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Professional development

Experience:

  • Customer service: 2 years (Required)

Language:

  • English (Required)
  • Mandarin (Required)

Work Location: In person

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