Outlet Manager

2 weeks ago

Shah Alam, Selangor, Malaysia 10 GRAM RESTAURANT Full time 24,000 - 48,000 per year
  • Plan, supervise and control various operations, working closely and supporting the restaurant manager.
  • Anticipate guests' needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction.
  • Constant effective communication with managers and supervisors regarding any guest or staff issues.
  • Encourage and motivate staff with a positive attitude.
  • Operate POS (point of sale) and maintain security of system.
  • Follow the correct cash up and management of bills and house accounts, including cash and credit card transactions.
  • Manage waiters, barman and runners by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner.
  • Maintain excellent product knowledge.
  • Ensure all front of house staff adhere to the 'company code of conduct' and 'standard operating procedures'.
  • Monitor staff closely to identify any transgressions throughout service so that these can be addressed immediately.
  • Monitor staff service levels to establish any areas that require attention or further training and provide training where required.
  • Ensure the correct set up for functions and bookings for the day.

Area : I-city, Putrajaya & Cyberjaya outlet

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2, RM2,800.00 per month

Benefits:

  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Professional development

Work Location: In person

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