Customer Operations Manager
2 days ago
Company & Role Overview
PhotonPay is a leading financial technology platform for modern businesses growing beyond borders. With one of the world's most powerful payments and banking infrastructure, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify their financial operations, all in one single platform. Established in 2015, our mission is to connect entrepreneurs, business builders, makers and creators with opportunities in every corner of the world. Today, PhotonPay has a global footprint across Asia-Pacific, Europe, and North America.
Job Description
- Responsible for introducing clients to Web3 products, collecting business information, following up on client business scenarios, and planning for business growth.
- Help clients effectively use our products and services to assist them in achieving their performance goals.
- Engage deeply with users and understand the Web3 community, uncovering the genuine needs of users in the Web3 space, and communicating these insights internally to product and R&D departments.
- Closely monitor industry trends, competitors' product capabilities, and industry developments to maintain product innovation and competitiveness.
Requirements
- At least one year of experience in the W3 industry, with strong teamwork spirit, optimism, diligence, a strong sense of responsibility and service awareness, as well as excellent organizational and macro-thinking skills.
- Bachelor's degree or higher, with the ability to communicate professionally with clients in English.
- Possess business acumen and strong data analysis skills, with clear logical thinking. Able to identify and diagnose issues through a data-driven understanding of the business and work efficiently with global remote teams.
- Exhibit outstanding communication skills and be adept at coordinating resources to solve problems. Have a deep understanding and passion for at least one area such as DeFi, NFTs, or DAOs.
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