Change Manager

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Ideal Reliance Full time

Job details:

  • Job type: 12 months contract
  • Salary: Up to RM 11,000.00
  • Location: Kuala Lumpur

Job responsibilities:

  • Primary support of Indonesia Business Unit and running/reviewing changes for the Indonesia Change Advisory Board (CAB)
  • To support other CABs activities when needed (not limited to Indonesia only)
  • Assess existing Change and Release management process and establish a framework which is industry best practice and compliant to company global process and policy standards.
  • Promote awareness of the importance of a structured Change control process, working with other service management functions to ensure effective operation of the change control process and the consistency of procedures.
  • Lead the adoption of a common Change and Release management tool (ServiceNow).
  • Ensure conformance to documentation and approval standards according to the Release and deployment processes and procedures for both project and BAU code/data change
  • Facilitate CAB Review meetings with key IT and OE stakeholders, ensures that changes are properly impact-assessed and authorized
  • Enforce application management tools for software dependency, versioning and library/configuration control
  • Identify possible issues and risks related to change requests, enforce implementation of risk mitigation solution from project and BAU support teams
  • Handle Change and Release related escalations
  • Generate Change and Release status reports for OE and IT management periodically

Job requirements:

  • Bachelor's degree in Computer science or related disciplines
  • 10 years of working experience in Change and Release management
  • Follow local Indonesia working hours and public holiday
  • Understand and apply Change and Release management principles according t industrial best practices. Establish and implement internal Change and Release process and procedure.
  • Proficiency in tracking and controlling Changes in software and hardware configurations
  • Well versed in ServiceNow Change and Release management function
  • Effective communication, organizational change management ability, and good interpersonal skills for promoting an inclusive team culture.
  • Continuous improvement mindset
  • Passion for service excellence
  • ITIL certification is an added advantage.

Job Type: Contract

Contract length: 12 months

Pay: RM10, RM11,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Work Location: In person

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