Operations Manager – Group

2 days ago

Petaling Jaya, Selangor, Malaysia THE TRAVELLER MALAYSIA SDN BHD Full time

At
The Traveller Malaysia
, exceptional journeys are delivered through disciplined preparation, confident on-field leadership, and meticulous follow-through.

Behind every seamless programme is an operations team that understands both
commercial intent and execution excellence
.

We are seeking an
Operations Manager
to anchor the delivery of mid-size to large Group Leisure and MICE programmes — someone who is comfortable owning files, leading on the ground, and working in close partnership across commercial and operations leadership.

The Role

This is a
hands-on execution role
with full responsibility for programme delivery, quality control, and operational outcomes.

You will work closely with both our
Operations and Commercial leadership
to ensure each programme is delivered to standard, on budget, and on time.

Key responsibilities include:

  • Managing
    end-to-end operations
    for mid-size and large Group Leisure and MICE programmes
  • Leading
    pre-trip preparation
    , supplier coordination, confirmations, tour gruide briefings, and internal alignment
  • Conducting
    on-field supervision and guest servicing
    while groups are on tour
  • Overseeing live operations and
    resolving issues calmly and decisively
    during events and group movements
  • Implementing
    quality control
    based on The Traveller Malaysia's SOPs and operational standards
  • Managing
    invoicing, cost control, and P&L
    for assigned files
  • Participating in
    daily leadership stand-ups
    , aligning execution priorities with commercial and operational teams
  • Guiding and supporting team members involved in programme delivery

This role requires flexibility and field presence. Working beyond regular office hours is expected during peak operational periods.

Who You Are

A calm, structured, dependable executor who enjoys closing loops.
You are structured, dependable, and execution-focused. You take pride in clean files, smooth operations, and being the person others rely on when the pressure is on.

Qualifications & Experience:

  • Malaysian Only / Malaysia PR or working spouse visa
  • Minimum
    5 years' experience
    in a travel agency Group / MICE division, event management company, or related travel industry role
  • Minimum
    Diploma in Tourism Management
    , Hospitality, or related field
  • (Relevant experience may be considered in lieu of formal qualifications)
  • Tour Guides with strong administrative, coordination, and reporting skills
    seeking an office-based operational role are encouraged to apply
  • Excellent command of
    spoken and written English
  • Proficient in
    MS Word, Excel, and PowerPoint
  • Familiarity with
    Canva or basic design tools
    is an advantage
  • Strong attention to detail, fast learner, and highly organised
  • Comfortable working under pressure, meeting tight deadlines, and adapting to flexible hours
  • A
    strong team player
    who works well within a structured, collaborative environment
  • Working Arrangements
  • Work location:
    In-office at
    PJ8, Petaling Jaya or Mid Valley
  • Schedule:
    Full-time, with on-call requirements during peak seasons
  • You will work closely with both
    Operations and Commercial leadership
    , ensuring seamless alignment from confirmation through execution.

Compensation & Benefits

  • Yearly performance bonus
    , based on personal and company achievement
  • Timely monthly payroll
    , inclusive of EPF & SOCSO
  • Hospitalisation insurance & dental allowance
    upon confirmation
  • Maternity / Paternity Leave
  • Birthday voucher & birthday leave
  • Medical Check Up Bi Annually
  • Opportunities for
    promotion and professional development

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