Team Lead

2 days ago

George Town, Penang, Malaysia Teleperformance Full time 90,000 - 120,000 per year


Qualifications

Minimum requirements:

  • Bachelor Degree preferred
  • Significant experience in a complex fast paced environment
  • Minimum 2 years of prior relevant people management experience
  • Strategic thinker with strong analytical and creative problem-solving skills
  • Excellent written and verbal communication skills in English, Korean, Mandarin (Primary)
  • Passion for ensuring an excellent user experience
  • Banking background is a plus point


Responsibilities

 Responsibilities:

  • Provide mentorship, guidance and career development to members of your team
  • Lead a high-performing team through an exciting transition to build problem solving,
    critical thinking, analytical and technical capabilities which will enable the
    department to develop deeper, more scalable solutions
  • Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise
  • Establish team goals and work with direct reports on strategies for executing,
    measuring progress and sharing results
  • Deliver projects involving quantitative analysis, industry research, and strategy
    development, working directly with global cross-functional teams to problem solve
    analytical approaches and develop solutions
  • Identify actionable insights, suggest recommendations, and influence team strategy
    through effective communication
  • Advocate for users within their market, partnering with global and cross-functional
    teams to develop global solutions

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