Credit Control

1 week ago

Seri Kembangan, Selangor, Malaysia PHP Group Sdn Bhd Full time 35,000 - 70,000 per year
About the role

To manage company's debtor ledger, ensure timely collection of outstanding payments, minimize credit risk, and maintain positive customer relationships through effective communication and problem resolution. This role requires a strong blend of financial acumen, customer service skills, and proactive follow-up, particularly with sales agents regarding customer stock intentions.

What you'll be doing:

  • Handle customer inquiries related to billing, invoices, and payments in a professional manner.
  • Perform credit control functions — issue statements, follow up on overdue accounts, and ensure timely collection of payments.
  • Communicate with customers (via phone, WhatsApp, or email) to resolve billing discrepancies or payment issues.
  • Maintain and update accurate customer account records in the system.
  • Coordinate with internal departments (sales, finance, logistics) to ensure smooth account management.
  • Prepare monthly reports related to accounts receivable and customer credit status.
  • Provide excellent customer service while maintaining company credit policies.

What we're looking for

  • Minimum Diploma in Finance, Accounting, Business Administration, or related field preferred.
  • Minimum 2-3 years of experience in credit control, or a customer service role with financial elements.
  • Proficient in Mandarin, English, and Bahasa Malaysia (both written & spoken). We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
  • Proficient in Microsoft Office (Excel essential)
  • Good communication, negotiation, and problem-solving skills.
  • Able to work independently and manage multiple tasks efficiently.

Benefits

  • Base Salary + Annual Bonus
  • Yearly Performance Increment
  • EPF, SOCSO, EIS contributions
  • Medical & Hospitalization Coverage
  • Training Provided & Career Advancement
  • Annual Leave

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