Account Assistant

2 weeks ago

Seri Kembangan, Selangor, Malaysia Mono & Co Full time 30,000 - 60,000 per year

Responsibilities:

  • Monitor customer accounts and follow up on overdue invoices via phone, email, and written correspondence.
  • Negotiate repayment plans or credit arrangements with customers as needed.
  • Conduct credit checks on new and existing customers, assessing creditworthiness and setting appropriate credit limits.
  • Work closely with Sales or Customer Relations teams to review and adjust credit terms.
  • Allocate incoming payments to invoices; resolve unapplied or misapplied payments.
  • Reconcile customer accounts and keep transaction records up to date.
  • Produce aged debtor / aging reports, highlighting risk accounts for management review.
  • Issue credit notes, invoices, and other necessary documentation as required.
  • Serve as a key point of contact for customers with billing or payment issues.
  • Resolve invoice disputes by coordinating with internal teams (Sales, Operations) to address root causes.
  • Build and maintain strong relationships with customers, balancing collection goals with good customer service.
  • Propose and implement improvements in the credit collection process.
  • Support monthly or quarterly financial close tasks, particularly credit-related reconciliations.

Requirements:

  • Min. requirement Diploma in Finance, Accounting or a related field.
  • Previous experience in a credit control, accounts receivable, or similar finance role.
  • Proficiency with Microsoft Excel and experience using accounting or ERP systems.
  • Excellent communication and negotiation skills.
  • Strong attention to detail and high level of accuracy.
  • Good organizational and time-management ability — able to prioritize tasks effectively.
  • Resilient and assertive when pursuing payments, but able to maintain a professional, customer-focused approach.
  • Solid customer service skills.

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