Credit Control, Officer Dialysis

2 days ago

Seri Kembangan, Selangor, Malaysia AVISENA HEALTHCARE SDN. BHD. Full time 60,000 - 80,000 per year

POSITION SUMMARY:

Oversee a dedicated team responsible for the accurate and timely submission of outpatient invoices to clients, manage escalations, and guide dispute resolution. Your leadership will drive operational excellence, streamline processes, and enhance working capital outcomes—through strong cross-functional collaboration and sound financial controls.

DUTIES & RESPONSIBILITIES:

  1. Coach team members on best practices in invoice processing, dispute handling, and client communication. Provide ongoing training and development to ensure efficiency and quality delivery.

  2. Manage the end-to-end invoice submission process: oversee accurate, timely generation and submission of outpatient invoices using HIS systems ensuring compliance with client and regulatory standards.

  3. Track and analyze invoice aging: monitor outstanding and unsubmitted invoices, follow up promptly with internal teams (operations, customer service) and external clients until resolved.

  4. Handle disputes and escalations: lead coordinated resolution efforts—engaging Business Office, Clinical Services, and client reps to close issues quickly and maintain submission deadlines.

  5. Prepare dashboards and reports: summary of invoice submission status, tracking of unsubmitted claim, dispute outcomes, team performance KPIs—used for management updates and continuous improvement.

  6. Identify and implement improvements: streamline workflows to reduce errors and delays, leverage technology for automation, and embed best practices across the team.

  7. Foster cross-functional collaboration: maintain strong relationships with internal teams (Business Office, Clinical Team, Finance, Customer Service) and external stakeholders to enhance invoice accuracy and accelerate client payments.

  8. To perform other duties as assigned by Head of Credit Control

Job Type: Full-time

Application Question(s):

  • How long is your notice period?
  • What is your expected salary?
  • Please rate you proficiency in Microsoft Excel? 1 (lowest) - 5 (highest)

Experience:

  • Accounts receivable: 2 years (Preferred)

Work Location: In person

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