IT - Senior Officer

2 days ago

Seri Kembangan, Selangor, Malaysia MR DIY Malaysia Full time 48,000 - 60,000 per year

Key Responsibilities

  • Provide
    Business-as-Usual (BAU) technical support
    to end-users, including troubleshooting of hardware, software, network, and peripheral issues.
  • Manage
    end-user computing devices
    (laptops, desktops, printers, and mobile devices), including setup, configuration, maintenance, and lifecycle management.
  • Support and administer
    business applications
    (e.g., ERP systems, collaboration tools, and internal platforms), including user access control, issue resolution, and coordination with vendors.
  • Handle
    IT asset management
    , including inventory control, license tracking, and asset movement updates.
  • Perform
    software installation, updates, and patch management
    in compliance with IT security policies and standards.
  • Provide
    IT onboarding and offboarding support
    , including account creation, access provisioning, device assignment, and access revocation.
  • Manage
    incident and service request handling
    through the service desk system, ensuring timely response, resolution, and proper documentation.
  • Assist in
    network and server maintenance coordination
    with system administrators and external vendors when required.
  • Ensure full
    compliance with IT policies, security standards, and audit requirements
    .
  • Participate in
    IT improvement initiatives
    , system deployments, and site expansions (including office and warehouse setups).
  • Prepare and maintain
    technical documentation, knowledge base articles, and regular activity reports
    .

Requirements

  • Diploma or Bachelor's Degree in
    Information Technology, Computer Science
    , or a related discipline.
  • 1–2 years of hands-on experience
    in IT support, helpdesk, or infrastructure operations.
  • Strong
    troubleshooting and problem-solving skills
    for both hardware and software issues.
  • Practical experience with
    Windows operating systems, Microsoft 365, Patch Management, and Active Directory
    environments.
  • Basic to intermediate knowledge of
    networking concepts
    (LAN, Wi-Fi, VPN) and
    remote support tools
    .
  • Good
    communication skills
    , a strong
    teamwork mindset
    , and a
    customer-service orientation
    .
  • Ability to
    manage multiple priorities
    and work
    independently with minimal supervision
    .

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