Client Care Associate

6 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Robert Walters Full time

Role:
Client Care Associate (Supporting SG Market)

Location:
Malaysia

Perm/Contract/ Full-time/Part-time:
Contract

Hybrid/Remote/Office
: Office

Who we are:

Robert Walters is the world's most trusted talent solutions business. Across the globe, we deliver recruitment, outsourcing, and talent advisory services for businesses of all sizes, opening doors for people with diverse skills, ambitions, and backgrounds.

Our Outsourcing service delivers recruitment for some of the world's top employers, and we are currently recruiting on behalf of one our client which is a globally recognized leader in banking and financial services, with a rich legacy spanning over 170 years. Operating in more than 60 countries across Asia, Africa, the Middle East, Europe, and the Americas, they are known for driving commerce and prosperity through innovative financial solutions and a deep commitment to sustainable economic growth.

Role:

Our client is seeking a
"Client Care Associate (Supporting SG Market)"
in the
Banking
.

This role offers an exciting opportunity to join a global team, providing top-tier service to existing and prospective clients while expanding the business on a product and global level.

The successful candidate will be responsible for acquiring new clients, managing existing relationships, and contributing to the company's mission of becoming a Top Clearer worldwide in commodity markets.

Role Description:

Job Responsibilities

  • Answer and attract new customers with queries related to credit cards, personal loans, or other bank products.
  • Motivate customers for "Self Help" functions by signing them up for value-added services and digital education.
  • Adapt quickly to customer needs to deliver consultative support with an end-to-end view of the client's journey.
  • Suggest financial solutions about the bank's products and services that match New to Bank/Existing to Bank customer requirements (if applicable).
  • High sales pitch without mis-selling.
  • Consistently accomplish targets in the form of leads/self-closure.

Job Requirements

  • Fresh graduates or candidates with 1-3 years of call centre experience (cross-sales experience not necessary).
  • Must be comfortable doing sales and talking with clients/customers.
  • Excellent verbal and written communication, including a pleasant, professional, and confident telephone etiquette.
  • Basic computer skills.
  • For fresh graduates, a high preference for those with a Diploma in English Communication or Mass Communication and profiles with strong volunteering activities.

This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organisations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.

Client promotes collaboration and aims to provide a supportive and inclusive environment where all individuals can maximize their
full potential.

This advert is posted and reviewed by Resource Solutions India Private Limited, trading as Robert Walters
.

As we are continuously hiring for all our clients in the region, we will retain your CV in our database for any other positions that may fit your profile. Therefore, please let us know if you are not agreeable to that.

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