credit recovery manager

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia P&A Smart Solution (M) Sdn Bhd Full time 30,000 - 40,000 per year

Key Responsibilities

  • Lead and manage the collections team, ensuring performance targets are met.
  • Develop and implement collection strategies to improve recovery rates and reduce delinquency.
  • Monitor team KPIs, provide coaching, and conduct performance reviews.
  • Ensure compliance with legal, regulatory, and company standards in all collection activities.
  • Handle escalated cases and resolve disputes professionally.
  • Collaborate with internal departments (Finance, HR & Operations) to streamline processes.
  • Prepare regular reports on collection performance, trends, and forecasts for Senior Management.
  • Drive process improvements and automation initiatives to enhance operational efficiency.
  • Minimum 5 years of experience in collections, with 2+ years in a managerial role.
  • Strong leadership, negotiation, and conflict resolution skills.
  • Proficiency in collection systems.

Job Type: Full-time

Pay: RM3, RM4,000.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Work Location: In person


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