credit recovery manager
1 week ago
Key Responsibilities
- Lead and manage the collections team, ensuring performance targets are met.
- Develop and implement collection strategies to improve recovery rates and reduce delinquency.
- Monitor team KPIs, provide coaching, and conduct performance reviews.
- Ensure compliance with legal, regulatory, and company standards in all collection activities.
- Handle escalated cases and resolve disputes professionally.
- Collaborate with internal departments (Finance, HR & Operations) to streamline processes.
- Prepare regular reports on collection performance, trends, and forecasts for Senior Management.
- Drive process improvements and automation initiatives to enhance operational efficiency.
- Minimum 5 years of experience in collections, with 2+ years in a managerial role.
- Strong leadership, negotiation, and conflict resolution skills.
- Proficiency in collection systems.
Job Type: Full-time
Pay: RM3, RM4,000.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Professional development
Work Location: In person
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