Guest service cum Concierge Reception

2 weeks ago


Cheras Kuala Lumpur, Malaysia Guestonic Property Management Sdn Bhd Full time 15,000 - 25,000 per year

We are seeking a highly organized and customer-focused Guest service cum Concierge Reception to manage the reservation process for our Airbnb/homestay accommodations. The ideal candidate will serve as the primary point of contact for guests from initial inquiry to check-in, ensuring a seamless booking experience. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Preferred Chinese Candidate due to nature of tourism guests.

Key Responsibilities:
  • Respond to booking inquiries via website and third-party platforms (e.g., Airbnb, Agoda, , etc).
  • Process reservations accurately and in a timely manner using the property management system.
  • Provide guests with detailed information about homestay options, pricing, amenities, and local attractions.
  • Coordinate between guests and operation teams to ensure accommodation readiness and availability.
Qualifications:
  • Fresh grads are welcome to apply.
  • Love to works in service industries.
  • Proficient verbal and written communication skills in English and Malay
  • Strong organizational and multitasking abilities.
  • Customer-centric attitude with a problem-solving mindset.
  • Ability to work in shift hours, including weekends and holidays if required. (8am-12am shift work) without midnight.
Why Join Us?

At Guestonic, we believe in more than just work — we believe in creating an environment where you can grow, thrive, and enjoy what you do. Here's what makes us different:

Perfect Guidance & Support

We are committed to your success. Receive hands-on training and continuous mentorship to help you excel in your role.

Work-Life Balance

We foster a healthy work culture that respects your time and well-being — because your life outside of work matters too.

Flexibility That Fits You

Enjoy a flexible working schedule that helps you balance personal and professional priorities.

Secure Employment Benefits

We provide full EPF and SOCSO contributions to ensure your financial and medical security.

Staff Staycation Perk

Take a well-deserved break with our annual free homestay benefit — your chance to experience our stays just like a guest

Team Bonding Activities

We value connection. Enjoy regular team bonding events that strengthen teamwork and create lasting friendships.



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