Sea Logistics Operation Care Specialist

2 days ago


Shah Alam, Selangor, Malaysia Kuehne + Nagel (SGMY) Full time 60,000 - 120,000 per year

Key Responsibilities:

  • To create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.
  • To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
  • To create files for consolidation containers (Master).
  • To review + ensure alignment of shipping instructions including clarifying any deviations/conflicts while taking country regulations, export compliance, rate + routing information into consideration.
  • To issue + accurately submit/issue all required documentation (issue BAL specimen, carrier OBL instructions, VGM and security filings, sales invoices) within 24 hours of departure.
  • To ensure departure confirmations (or deviations v. scheduled) are shared with CCLs.
  • To release BAL B/L as per Financial Guidelines + working instructions.
  • To ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to the CCLs.
  • To check + verify incoming supplier invoices, including initiating + resolving any rate discrepancies.
  • To support and resolve claims + disputes.

Requirements:

  • 2-5 years of experience in sea logistics operations, including shipment creation in a TMS, stakeholder management, and managing compliance (incl. DG, regulations, and documentation).
  • Strong analytical and reporting skills to monitor carrier/vendor performance, ensure data accuracy, and support timely customer communication.
  • Solid financial and problem-solving capability, including cost/revenue management, invoice verification, and resolving discrepancies, claims, and disputes.


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