Customer Service

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Career Search Full time 24,000 - 48,000 per year
  • Location: G Tower, Kuala Lumpur
  • Working Hour: 7AM - 4PM & 9AM - 6PM | 5 days work & 2 days off per week
  • Language: Native Japanese with valid passport & Non-Native Japanese must have certificate JLPT N2 or above. English proficiency with level B2 above
  • Experience: Able to consider fresh graduates and non Customer Service experience

Key Responsibilities:

1. Live Chat Support:

  • Respond promptly to customer inquiries via live chat with accuracy and empathy.
  • Guide customers through troubleshooting, orders, returns, and account issues.
  • Use canned responses (pre-written replies) efficiently while personalizing interactions.

2. Multichannel Support:

  • Handle follow-up queries via email, chats.
  • Escalate complex issues to the relevant team (e.g., technical support, billing).

3. Customer Satisfaction:

  • Maintain a positive tone and resolve complaints to retain customer loyalty.
  • Collect feedback and report recurring issues to improve processes.

4. Documentation & Reporting:

  • Log interactions in the CRM system.
  • Track metrics (e.g., response time, resolution rate, CSAT scores).

5. Product Knowledge:

  • Stay updated on SOP, policies, and promotions.

Requirements:

  • Business level of Japanese and English is required.
  • Traits:
  • Patience, adaptability, and problem-solving skills.
  • Ability to multitask in a fast-paced environment.

Preferred Qualifications:

  • Experience customer service or related industries.
  • Knowledge of basic troubleshooting for digital products/services.

Job Types: Full-time, Fresh graduate

Pay: RM7, RM8,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

    1. Do you have Japanese Certificate JLPT N2 or above for non native Japanese?

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • Japanese (Required)

Work Location: In person

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