Customer Service Specialist

2 days ago


Bayan Lepas, Penang, Malaysia TE Connectivity Full time

Job Description

•    Manage Quotation and order fulfillment process timely including order entry, expediting orders, coordinate with Operations and Logistics on timely shipments.

•    Assist Finance department on invoicing and pass due issues

•    Handle RMA

•    Manage customer forecast/demand and inventory level, work with Supply Chain to fulfill customer demand.

•    Handle customer enquiries & complaints. Investigate and work with other departments to successfully resolve customer issues in a timely manner.

•    Attend conference calls with internal or external partners for critical delivery issues or projects

•    Partner with Sales, to provide extra-ordinary service and exceed customer's expectation

•    Perform any other duties as assigned by supervisor or manager.

Job Requirements

•    Customer-focused. Good Customer Service skills.

•    Team player with positive attitude.

•    Proactive, responsible and takes ownership of issues.

•    Able to work under pressure.

•    Self-motivated, independent and able to work with minimum supervision

•    Excellent communication skill. Able to interact with internal and external partners.

•    Sense of urgency, analytical, problem solving and able to multi-task under fast paced environment.

•    Provide and deliver good Customer service and support to Customers.

•    Knowledge on SAP will be added advantage. Familiar with Microsoft Office.

•    Bachelor Degree in Business Administration, Supply Chain Management or related discipline.

•    Minimum 1 to 3 years of working experience in manufacturing customer support environment.



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