Technical Field Support

4 hours ago

Shah Alam, Selangor, Malaysia Perusahaan Otomobil Nasional Sdn Bhd (PROTON) Full time 60,000 - 80,000 per year
Job Responsibilities
  • Prepare Market Investigation Reports (MIR) and support process improvement initiatives from market feedback to manufacturing.
  • Develop and provide troubleshooting guidance literature for service outlets.
  • Enhance technician competency by upskilling branch and dealer technicians through structured training and skill composition analysis.
  • Respond to all technical requests submitted via Market Investigation Reports (MIR) from service outlets, ensuring timely assistance.
  • Diagnose, troubleshoot, and resolve complex cases or concerns raised by service outlets using best diagnostic practices to ensure customer satisfaction and brand loyalty.
  • Collaborate with service outlets and the We-Care Centre to provide accurate technical information and effective solutions.
  • Compile and escalate issues to the manufacturer via Product Quality Reports (PQR), especially those related to safety, chronic issues, costly parts, or high-frequency occurrences.
  • Conduct joint investigations with manufacturers and vendors on specific issues raised through PQRs.
  • Provide technical direction and assistance to service outlets for escalated cases and elevated customer calls.

Job Requirements

  • Bachelor's Degree in Automotive / Engineering or any relevant discipline.
  • Minimum 5 years preferably in the automotive industry.
  • Proven experience in automotive technical support & guidance.
  • Good interpersonal skills and able to communicate effectively.
  • Computer literacy and proficiency in MS Office (Word, Excel & PowerPoint)

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