Senior Officer/Team Member

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Private Advertiser Full time 40,000 - 60,000 per year

Senior Officer/Manager, HOSC, Channel Operations Centre (Self-Service)

Job Description You will be part of the Channel Operations Centre Hub Operations Service Centre, a backroom operations unit, to support processing of customer claims from the Self-service machines (ATM/CDM).

Your key responsibilities include:


• Review and approve customer withdrawal and deposit claims submitted through touchpoints and various channels


• Access application systems, both web-based and host screens for transaction processing.


• Exercise vigilance when performing transactions and report any unusual or suspicious transactions immediately to supervisor


• Ensure all incoming instructions are processed within defined SLA and accurately.


• Perform end-of-day reconciliation for all transactions processed by team.


• Handle communications to and from internal departments.

Job Requirements


• Bachelor's degree / Diploma holder's


• Minimum 2 to 5 years of experience in financial institutions operations preferred.


• Proficient computer skills especially MS Office applications


• Able to communicate effectively both verbal and written

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