Team Member-F&B

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Amari Hotels & Resorts Full time 30,000 - 42,000 per year

General Responsibilities

  • Demonstrates full knowledge of the food menu and special promotions, including preparation times, cooking methods, main ingredients, and accompaniments for the assigned outlet(s).
  • Handles all guest requests and complaints professionally, following the hotel's service recovery guidelines.
  • Prepares duty rosters and ensures staffing levels are aligned with business needs.
  • Ensures all opening and closing duties are carried out according to established standards.
  • Conducts daily pre-service briefings for the team.
  • Checks daily mise-en-place, cleanliness, and outlet setup prior to service.
  • Manages requisitions for food, beverages, and other operational supplies.
  • Answers telephone calls politely and efficiently.
  • Maintains an accurate and updated logbook.

Outlet Service

  • Welcomes guests warmly and assists with seating arrangements.
  • Supervises and participates in the service of food and beverages in accordance with hotel standards.
  • Understands table/seat numbering, takes orders accurately, and inputs them into the Micros system.
  • Provides special attention and service to VIP guests.
  • Assists the Host/Hostess in managing reservations and table allocation.
  • Builds strong customer relationships and actively promotes guest loyalty and repeat business.

In-Room Dining

  • Prepares and sets up the In-Room Dining service area before service according to standards.
  • Maintains cleanliness and completeness of all In-Room Dining equipment and supplies.
  • Takes guest orders, offers recommendations, and up-sells to maximise revenue.
  • Inputs and settles orders in the Micros system.
  • Checks orders for accuracy and presentation before dispatching.
  • Ensures trays and trolleys are collected promptly and efficiently.
  • Prepares, delivers, and refreshes amenities according to standards and schedules.

Banquet Operations

  • Ensures all banquet function setups are completed on time and according to event orders.
  • Communicates with the kitchen on dietary requirements and special requests.
  • Ensures buffet items are replenished regularly, maintaining freshness and presentation throughout the event.
  • Assists with daily banquet duties such as serving coffee breaks, setups, and tear-downs.
  • Ensures correct signage is placed at function entrances.
  • Welcomes event organizers and provides support in the absence of the Banquet Operations Manager.
  • Provides basic assistance with audio-visual equipment when required.
  • Ensures all event changes are recorded, updated on event orders, and distributed accordingly.
  • Supervises dinners and cocktail events, supporting team members where needed.

Cashiering

  • Ensures charge-to-room transactions are signed and verified against the correct room number.
  • Validates all credit card payments and follows established procedures.
  • Processes Officer's Checks, Entertainment Checks, and City Ledger charges in accordance with policies.
  • Accurately records all food and beverage sales.
  • Handles daily cash receipts and manages the Cashier's House Fund responsibly.
  • Completes the Remittance Report and submits receipts according to accounting procedures.
  • Completes the Restaurant Cashier's Summary accurately.
  • Accounts for all guest checks issued.
  • Handles cash payments and provides correct change.

Job Type: Full-time

Pay: RM2, RM2,600.00 per month

Benefits:

  • Professional development

Work Location: In person

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