Restaurant Assistant Manager

Sae Mae Eul BBQ are looking for an Assistant Restaurant Manager / Restaurant Manager - Malaysia

Job Level: Managerial

Salary Range: RM 3,500 - RM4,000

Department: Operations Department - F&B

Location: Ipoh, Malaysia

Overall Job Objectives

The Supervisor / Assistant Restaurant Manager supports the daily operations of Sae Mae Eul BBQ by ensuring smooth service flow, maintaining high standards of Korean hospitality. This role oversees the front-of-house team, coordinates closely with the kitchen, and ensures that all operational, service, and hygiene standards are consistently met. The position also focuses on enhancing guest satisfaction, managing staff performance, monitoring outlet productivity, and contributing to overall business efficiency. Ultimately, the Supervisor / Assistant Manager plays a key role in delivering a warm, nourishing, and seamless dining experience that reflects the values of Korean culture and ensures operational excellence across the restaurant.

Core Responsibilities

• Oversee daily floor operations to ensure smooth service flow and guest satisfaction.
• Supervise opening and closing procedures, ensuring all protocols are followed.
• Lead, support, and coordinate the front team to deliver warm and attentive Korean hospitality.
• Maintain high standards of cleanliness, hygiene, and safety across the outlet.
• Ensure effective and timely communication between FOH and BOH teams.
• Track and record daily, weekly, and monthly sales, costs, and operational revenues.
• Manage vendor contracts, invoices, purchasing records, and related documentation.
• Monitor inventory levels, conduct stock checks, and coordinate ordering.
• Handle guest concerns professionally and provide solutions to ensure positive recovery.
• Train new staff on service standards, menu knowledge, and kitchen procedure.

Job Specifications

• Prior 0 to 1 year experience as a Restaurant Manager or in a similar role within the Retail industry.
• Strong leadership, communication, and customer service skills.
• Conversational Mandarin or Korean is an added advantage (to cater to a diverse customer base).
• Excellent conflict resolution and team management abilities.
• Availability to work within the restaurant's operating hours, including weekends and holidays.

Key Deliverables

• Deliver smooth and efficient outlet operations with consistent service quality.
• Achieve high customer satisfaction through proactive guest engagement and issue resolution.
• Maintain full compliance with regulatory standards for hygiene, safety, and cleanliness.
• Ensure accurate reporting of sales, costs, inventories, and operational performance.
• Build a strong and motivated FOH team capable of delivering a warm and productive experience.

Benefits of the role

• Staff Meal
• Annual Leave
• Insurance Benefit
• Opportunities for promotion
• Professional development

Saemaeul BBQ is a well-known South Korean multinational Korean barbecue chain founded by celebrity chef and entrepreneur Paik Jong-won. The restaurant in Ipoh, Malaysia operates as a local branch within the Palo 101 lifestyle hub, offering an all-you-can-eat buffet concept.

The restaurant chain draws its name and theme from Korea's "New Village Movement" of the 1970s, symbolizing a traditional and community-oriented dining experience. It focuses on providing authentic Korean BBQ in a casual environment at a reasonable price.

If you're excited about our company's vision for this position and want to start the path of becoming one of our future leaders, we'd like to hear from you.

APPLY NOW

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an assistant restaurant manager?
• Which of the following languages are you fluent in?