Customer Service Coordinator
24 hours ago
Key Responsibilities
- Handle customer inquiries and provide timely, accurate responses.
- Coordinate with clients, operations, and internal teams to ensure smooth shipment processes.
- Prepare and review shipping documents and related paperwork.
- Monitor shipments, update customers proactively, and resolve issues promptly.
- Maintain strong customer relationships and ensure service excellence.
- Assist in administrative support and reporting when required.
Requirements
- Minimum 2 years of working experience as a Customer Service Coordinator.
- Knowledge of import/export documentation in freight forwarding.
- Strong communication and coordination skills.
- Proficient in MS Office (Excel, Word, Outlook).
- Detail-oriented, proactive, and able to work under pressure.
- Team player with a positive attitude.
Job Types: Full-time, Permanent
Pay: RM2, RM3,500.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Professional development
Experience:
- Forwarding: 2 years (Preferred)
Work Location: In person
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