Customer Service Coordinator

24 hours ago


Klang, Selangor, Malaysia Synergy Worldwide (M) Sdn Bhd Full time

Key Responsibilities

  • Handle customer inquiries and provide timely, accurate responses.
  • Coordinate with clients, operations, and internal teams to ensure smooth shipment processes.
  • Prepare and review shipping documents and related paperwork.
  • Monitor shipments, update customers proactively, and resolve issues promptly.
  • Maintain strong customer relationships and ensure service excellence.
  • Assist in administrative support and reporting when required.

Requirements

  • Minimum 2 years of working experience as a Customer Service Coordinator.
  • Knowledge of import/export documentation in freight forwarding.
  • Strong communication and coordination skills.
  • Proficient in MS Office (Excel, Word, Outlook).
  • Detail-oriented, proactive, and able to work under pressure.
  • Team player with a positive attitude.

Job Types: Full-time, Permanent

Pay: RM2, RM3,500.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Experience:

  • Forwarding: 2 years (Preferred)

Work Location: In person



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