Assistant Manager

7 days ago

Butterworth, Penang, Malaysia Versatile Creation Sdn Bhd Full time 48,000 - 96,000 per year

Summary:

Responsible as main interface with customer with effective coordination internally in

addressing demand and issues, customer order fulfillment.

Job Responsibilities:

  • Analyze sales forecast vs actual and production capacity planning vs actual.

Responsible to ensure any cost incurred due to customer demand abnormalities

are tabulated timely and analyze probability on support.

  • Analyze customer demand with customer agreement fulfillment vs actual

production capacity and material supportability.

  • Analyze customer demand and customer pull pattern for inventory control at plant

and external warehouse

o Minimize overhanging materials.

o Maintain, check and ensure accuracy of demand loading in SAP for MRP run

to fulfill customer requirement based on priority.

  • Drive production schedule with the objective of:

o Meeting customers' demands and achieving 100% daily attainment

o Optimizing utilization of manufacturing resources (e.g. minimizing set-up or

conversion losses)

o Controlling inventory holding and accuracy

o Tracking production daily schedule vs. actual output

  • Coordinate raw material issues with Procurement

  • Coordinate common raw material issues with production

  • Set priorities with the operational logistic section on the movement of finished

products for timely shipment.

  • Coordinate shipment arrangement with counterpart.

  • Strategic planning to minimize special premium cost (e.g. change of ship mode)

to support situation requirement.

  • Work on special freight claims and OT (overtime) claims due to customer short

lead-time pull-in request.

  • Prepare reports e.g. Delivery Performance, Attainment report etc. as and when

needed.

  • Lead, coach, and develop the COS team to achieve department KPIs.

  • Coordinate workload distribution and ensure consistent process adherence across

the team.

  • Drive continuous improvement initiatives within the customer order management

function.

  • Perform any other duties assigned by immediate superior from time to time.

Job Requirements:

  • Bachelor Degree/Diploma in any discipline with at least 5 years of related working

experience in customer service/order management, preferably in a manufacturing

or Tier 1 OEM environment.

  • Strong understanding of supply chain and logistics processes.

  • Experience in EDI system handling and ERP (SAP). Good Excel knowledge. Able to

write Macro will be added advantage.

  • Able to handle China (Mandarin speaking) based customers would be added

advantage.

  • Strong communication and interpersonal skills across functions and cultures. Be

flexible to take on ad-hoc assignment or project as necessary.

  • Leadership experience or proven ability to guide and motivate a small team

  • Understands impact and consequences of own actions. Related working

experience in order management and production planning function in

manufacturing environment is added advantage.

  • Team player and able to work independently with minimum supervision.

  • Good Data management, Analyze and tracking skills. Decision making strength is

essential.

Job Types: Full-time, Permanent

Pay: Up to RM8,000.00 per month

Work Location: In person

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