Customer Care Executive

3 days ago

Shah Alam, Selangor, Malaysia EG Tech Professional Consulting & Services Sdn. Bhd. Full time $30,000 - $60,000 per year

About Us

EG-Tech Professional is a leading business consulting company that specializing in financial services and payment solutions. With our deep roots in information technology consulting, we are at the forefront of enabling financial organizations to thrive in new and competitive landscapes. By joining us, you'll be part of a dynamic team that enjoys full access to the cutting-edge technology.

Overview

We are seeking a proactive and customer-focused Customer Care Executive to deliver exceptional service and support to our customers. The ideal candidate has strong communication skills, problem-solving abilities, and a proven track record in managing customer interactions efficiently and professionally.

Key Responsibilities

  • Provide exceptional customer service by addressing client inquiries and resolving issues promptly and professionally.
  • Conduct periodic service achievement review with clients and assist clients in ensuring clear and effective communication.
  • Provide accurate information, resolve complaints, and follow up to ensure customer satisfaction.
  • Manage and follow up on customer feedback to continuously improve service quality.
  • Meeting with customers on a regular basis in establishing excellence customer relationship.
  • Document customer interactions, feedback, and resolutions accordingly.
  • Collaborate with internal teams to ensure seamless service delivery.
  • Maintain accurate records of customer interactions and transactions.
  • Achieve service-level targets such as response time, resolution time, and customer satisfaction metrics.
  • Assist in onboarding, training, and mentoring junior team members (if required).
Requirements
  • Minimum of 2–3 years of customer service experience.
  • Excellent verbal and written communication skills in English (additional languages are a plus).
  • Strong interpersonal skills with the ability to handle difficult situations with patience and professionalism.
  • Good problem-solving and conflict resolution skills.
  • Ability to work under pressure and manage multiple tasks simultaneously.
  • Experience with Microsoft Office applications.
  • Strong organizational and time-management skills.
Preferred Qualifications
  • Experience in a fast-paced, customer-centric environment.
  • Minimum a recognised degree in any discipline.
  • Knowledge of industry-specific systems, products, or services.
  • Ability to analyze customer data or trends for improvement opportunities.
Personal Attributes
  • Customer-centric mindset and positive attitude.
  • Team player with strong collaboration skills.
  • Self-driven, proactive, and eager to learn.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.
  • The chance to work with a forward-thinking company that values innovation and customer excellence.

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