Middleware Support Engineer

7 days ago

Putrajaya, Malaysia Abhidi Solution Full time

Mandatory Requirements:

  • ITIL - Incidents / Change /Problem
  • Middleware - MQ, FTP
  • SQL (preferably oracle)
  • Past Development Experience*
  • Linux Exposure*
  • Azure Exposure*

What you'll be doing

  • Support business operations area on functional issues raised on their areas by improving or performing systems configurations in order to resolve them with the help of the necessary providers / vendors or IT teams.
  • Proactively monitor and maintain the performance of MQ, FTP, and SQL systems to ensure high availability and optimal performance
  • Quickly identify, diagnose and resolve issues related to MQ, FTP, and SQL applications and infrastructure
  • Quality and support to solve technical incidents (Minor and major incident) for infrastructure support and the related providers. All of it in accordance with group processes and procedures.
  • Monitor, analyze and reports root cause of system/ production disruption and include recommendations to prevent the reoccurrence of glitches and defects with the help of the necessary providers / vendors or IT teams.
  • Monitor and test functionally the applications perimeter used in the business area.
  • Keep communication and information up to date to their business users and also other IT teams as well as operational risk (through the major incident process)
  • Be aware and participate to change management/release planning to follow on a day to day / week to week basis any possible disruptions of production on given perimeter.
  • Coordination of testing and sanity checks during weekend changes and releases as well as daily IT operational checks.
  • Enrich procedures & documentation about production issues and resolved case. Keep processes
  • Collaborate with cross-functional teams to implement system enhancements and solve complex problems
  • Participate in on-call rotations and provide after-hours support as needed

Job Type: Full-time

Pay: Up to RM15,000.00 per month

Work Location: In person

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