Specialist – Project Management Office

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Scicom (MSC) Berhad Full time 5,000 - 8,000 per year

The Responsibilities of the Role: -

  • Develop the Quality Management System (QMS) in line with ISO, SCP and SQS Standards.
  • Prepare a plan for audits and continuous improvement.
  • Follow up to complete at least 2 rounds of internal audits to ensure process adherence mechanisms are in place, opportunities for improvement are identified, recommendations and support are provided whenever relevant in the implementation of continuous improvement, corrective and preventive actions.
  • Develop and deliver progress reports, proposals, requirements documentation and presentations.
  • Plan, schedule and track project timelines and milestones using appropriate tools.
  • Manage and communicate project expectations to team members, internal departments, third-party contractors/ consultants/ vendors and clients in a timely and clear fashion.
  • Identify and manage project dependencies and critical path.
  • Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
  • Proactively manage changes in project scope, identify potential crises, and devise contingency plans.

The Requirements for the Role: -

  • Bachelor's degree or an equivalent professional qualification in a relevant field of study.
  • Ability to present information effectively before an audience and respond to questions.
  • Knowledge of the principles, training methods and techniques for quality management.
  • 12-18 months of experience, preferably in a contact center.
  • Excellent communication and interpersonal skills.
  • Excellent command of written and spoken English language.
  • Ability to work in a high pressured environment.
  • To possess good understanding in the areas of Technology, Call center infrastructure and System (KB, CRM, IVR) design.

The Package: -

  • Attractive Salary (RM 5,000 – RM 8,000).
  • Performance related allowance for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.

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