Implementation Project Specialist

The role of the Implementation Project Specialist is to own all aspects of implementation for customers ranging from new implementation to upgrades and other required changes once these have been discussed and agreed. The role will apply project management skills to communicate and co-ordinate on agreed activities to ensure that they are delivered on time and to a high quality. The Implementation Project Specialist will be liaising with the customer and all internal resources frequently to deliver on planned activities and will ensure that all processes are adhered to. There will also be a close relationship between this role and the Implementation Relationship Manager in order to keep updated with proposed changes and upcoming activities.

• Coordinate the implementation of LSEG products for a given customer as agreed with the Relationship role.
• Coordinate all internal collaborators and resources to achieve the objective of the implementation.
• Coordinate all implementation related activities and tasks.
• Inform/agree with customers on the schedules, timelines, and any planned activities to be performed as part of an implementation.
• Distributes tasks to various teams to achieve agreed timelines, scope and costs.
• Make sure internal process is followed and keep systems record and key data up to date.
• Monitor and communicate updates on progress to key collaborators in format and method agreed.
• Holds reviews on the status of their book of business informing about the progress and potential issues.
• Chair and facilitate meetings where appropriate and distribute minutes to all project team members.
• Participate in collaborator meetings. There may be a requirement to chair the meetings on occasion.
• Ensuring project deadlines are met and escalate to relevant groups as required.
• Partner with Implementation Relationship Manager to ensure smooth delivery of customer projects.

Required Skills

• Technical skills: Hands-on computer network experience or telco network experience.
• Business level proficiency in English and Mandarin, for communication with internal and external stakeholders via call and emails.
• Proficient in spoken Cantonese (for communication with Hong Kong clients)
• Highly organized, with attention to detail
• Ability to pick up and understand processes quickly
• Strong interpersonal skills with excellent verbal and written communication
• Experience in supporting teams in the day to day running of operations, projects, customer change
• Highly pro-active and to have a sense of urgency
• Ability to effectively prioritize and execute tasks during peak periods and in a pressurized environment.
• Experience working with customers in planning and communicating an implementation type of project.
• Basic understanding of the product, technology of the project, changes they coordinate.
• Excellent customer facing engagement skills.

• Basic knowledge of LSEG product suite

If this sounds exciting, apply today This role is on blended work model, with 3 days working on the office and 2 days working remotely.

We believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

We offer a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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