IT Business Analyst

Key Responsibilities

Requirements Gathering & Analysis

• Collaborate with business stakeholders to elicit, document, and analyze business requirements for IT projects and initiatives
• Conduct workshops, interviews, and focus groups to understand current processes and future needs
• Create detailed functional specifications, user stories, and acceptance criteria
• Translate business requirements into clear technical specifications for development teams

Process Improvement

• Analyze existing business processes and workflows to identify inefficiencies and areas for optimization
• Recommend technology solutions and process improvements that align with business strategy
• Document current state (AS-IS) and future state (TO-BE) processes using appropriate modeling techniques
• Develop business cases and ROI analyses for proposed solutions

Stakeholder Management

• Act as the primary liaison between business units and IT teams
• Facilitate communication and manage expectations across diverse stakeholder groups
• Present findings, recommendations, and project updates to leadership and stakeholders
• Build strong relationships with business partners to understand their strategic objectives

Solution Design & Implementation

• Collaborate with technical teams to design solutions that meet business requirements
• Participate in solution architecture discussions and provide business perspective
• Support User Acceptance Testing (UAT) by developing test scenarios and validating results
• Ensure solutions are delivered on time, within scope, and meet quality standards

Data Analysis & Reporting

• Analyze data to identify trends, patterns, and insights that inform business decisions
• Create dashboards, reports, and visualizations to communicate findings effectively
• Monitor key performance indicators (KPIs) and metrics to measure solution effectiveness
• Provide analytical support for strategic initiatives and decision-making

Documentation & Knowledge Management

• Maintain comprehensive documentation including requirements, process flows, and system specifications
• Create user guides, training materials, and knowledge base articles
• Ensure documentation is accurate, up-to-date, and accessible to relevant stakeholders
• Contribute to the continuous improvement of BA practices and methodologies

Required Qualifications
Education & Experience

• Bachelor's degree in Business Administration, Information Technology, Computer Science, or related field
• 8-10 years of experience as a Business Analyst, preferably in an FMCG environment
• Proven track record of successfully delivering IT projects from requirements through implementation

Technical Skills

• Strong understanding of software development lifecycle (SDLC) and agile methodologies (Scrum, Kanban)
• Proficiency in business analysis tools and techniques (process modeling, use cases, user stories)
• Experience with requirements management tools (e.g., Jira, Azure DevOps, Confluence)

Professional Skills

• Excellent analytical and problem-solving abilities
• Proactively manage and collaborate with key stakeholders
• Strong written and verbal communication skills
• Ability to translate complex technical concepts for non-technical audiences
• Exceptional attention to detail and organizational skills
• Proven ability to manage multiple priorities and projects simultaneously

Preferred Qualifications

• Professional certification such as CBAP (Certified Business Analysis Professional), PMI-PBA, or similar
• Experience in Agile/Scrum environments with certification (CSM, CSPO)
• Knowledge of enterprise systems (SAP, SFCC,etc.)
• Exposure to emerging technologies (AI, automation, cloud solutions)
• Experience in the beauty, retail, or consumer goods industry

Key Competencies

• Analytical Thinking: Ability to break down complex problems and identify innovative solutions
• Stakeholder Management: Skilled at building relationships and managing diverse stakeholder expectations
• Adaptability: Comfortable working in a fast-paced, dynamic environment with changing priorities
• Collaboration: Team player who works effectively across organizational boundaries
• Business Acumen: Understanding of business strategy and how technology enables business objectives
• Continuous Learning: Commitment to staying current with industry trends and best practices