Telephone Operator
4 days ago
Job Description:
• To answer all calls promptly and complying with the basic telephone courtesy protocol
• Respond to general enquiries from customers confidently pertaining to the hospital services and facilities
• To determine the nature of the telephone calls and to clarify with the caller on the name of the consultant/doctor (where required)
• To direct calls to relevant department / Medical Concierge / Telemedicine Command Centre for any medical / clinical enquiries
• Handle irate callers professionally and courteously by helping them to resolve their issue or redirecting the calls to correct person or department
Job Requirements:
- Minimum SPM
- Working experience in Telecommunication background is advantage.
- Must be able to handle multiple tasks and be able to make appropriate decisions in difficult situations.
- Excellent communication and organizational skills.
- Able to converse in Bahasa Malaysia and English
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