Telephone Operator

4 days ago


Ipoh, Perak, Malaysia Sunway Medical Centre Ipoh Full time 20,000 - 30,000 per year

Job Description:


• To answer all calls promptly and complying with the basic telephone courtesy protocol

• Respond to general enquiries from customers confidently pertaining to the hospital services and facilities

• To determine the nature of the telephone calls and to clarify with the caller on the name of the consultant/doctor (where required)

• To direct calls to relevant department / Medical Concierge / Telemedicine Command Centre for any medical / clinical enquiries

• Handle irate callers professionally and courteously by helping them to resolve their issue or redirecting the calls to correct person or department

Job Requirements:

  • Minimum SPM
  • Working experience in Telecommunication background is advantage.
  • Must be able to handle multiple tasks and be able to make appropriate decisions in difficult situations.
  • Excellent communication and organizational skills.
  • Able to converse in Bahasa Malaysia and English


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