senior / rebal service officer

2 days ago

Sepang, Selangor, Malaysia Euro Rent A Car Sdn Bhd Full time 18,000 - 21,000 per year

Job description:

Responsible for greeting customers, processing rentals and answering and receiving telephone call enquiries, resolving overdue rentals, responding to customer questions and complaints, servicing vehicles for customer rentals and communicating with drivers for customer pick-ups for shuttle service.

Key Responsibilities:

Greet customers and process customer's reservation and ensure all documents are complete and payment is secured in agreement

Share all necessary information, Terms & Conditions with customer to ensure there is no dispute

Answer telephone calls and customer enquiries

Handle customer-related issues; direct to other appropriate personnel and follow up to ensure customer satisfaction

Ensure cars are ready for booking, washed and functioning with no issues

Delivery and collection of car upon request by customer.

Attend to car breakdowns when necessary.

Ensure cars are serviced according to schedule and maintained well. Daily inspection of cars is mandatory

Submit daily/weekly reports to supervisor.

Maintain and update rental agreement files; contract and notify customers of overdue rental vehicles and inquire as to the expected date of return; process rental extensions

Enter and maintain information in logs.

Job Types: Full-time, Permanent

Pay: RM2,100.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Work Location: In person

Expected Start Date: 12/01/2025

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