Support Engineer Mainframe

4 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia IITMatrix Full time

Key Responsibilities


• To handle level 2 production support activities including review upcoming changes, resolve incident tickets, raise problem ticket, support system maintenance and document knowledge base to shift demand to level 1 production support etc.


• To provide support during end of day batch run


• To work with various stakeholders (i.e., incident management, level 2 (group) and level 3 production support, data centre operation, user operation, infrastructure support etc) to resolve major incident.


• To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, report and dashboard.

Key Requirements

Must have:


• Bachelor's degree of Computer Science or Engineering


• Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry.


• Good and assertive communicator in speaking & writing.


• Good analytic and problem-solving skills


• Able to work in a fast-paced, team-oriented environment and weekend / wee hours.


• Experience in L2 or L3 production support

Good to have:


• Understanding of ITIL, SDLC


• Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M etc.


• Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc

Essential technical skill:


• Familiar with Z/OS system


• Familiar with CICS, VSAM, JCL, COBOL


• Have knowledge of Endevor, File-Aid, Ezyrieve


• Have knowledge of Cards system and industry


• Have experience of CardLink system is plus point

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