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Claim Advisor

2 weeks ago

Ipoh, Perak, Malaysia Leading Fame Auto Sdn. Bhd. Full time
Claim Advisor – Chery Ipoh

Location: Ipoh, Perak

Employment Type: Full-time

About Us

We are an authorised Chery dealership in Ipoh, dedicated to providing seamless aftersales service and customer satisfaction. We are looking for a Claim Advisor who is detail-oriented, customer-focused, and passionate about helping clients navigate vehicle insurance and warranty claims.

Key Responsibilities
  • Assist customers with insurance and warranty claims related to vehicle repairs
  • Guide customers through claim processes and required documentation
  • Liaise with insurance companies, service team, and internal departments
  • Ensure timely claim approvals and smooth processing for customers
  • Update customers regularly on claim status and resolve any issues
  • Maintain accurate records of claims and correspondence
  • Provide excellent customer service to enhance satisfaction and loyalty
Requirements
  • Minimum 1–2 years experience in insurance, claims, or automotive service (preferred)
  • Good communication skills in English and Bahasa Malaysia (Mandarin is a plus)
  • Detail-oriented, organised, and able to handle multiple claims simultaneously
  • Customer-focused with problem-solving skills
  • Computer literate and able to manage documentation efficiently
  • Fresh graduates with interest in automotive insurance or aftersales service are welcome
Why Join Us
  • Work with a growing automotive brand (Chery)
  • Learn and grow in automotive insurance and claims handling
  • Supportive and professional team environment
  • Opportunities for career development and skill enhancement