Careline Cum Admin Assistant
2 days ago
Job Title: Careline cum Admin Assistant
Company: One Mobile Care Sdn. Bhd. (Samsung Authorized Service Center)
Work Location: On-site – 3, Jalan PJS 11/15, Bandar Sunway, 46150 Petaling Jaya
Job Overview
We are looking for a dependable and service-minded individual to join our team as a Careline cum Admin Assistant at the Samsung Authorized Service Center in Sunway Pyramid. This hybrid role combines customer care (via calls/online) and administrative support to ensure smooth daily operations. It suits someone organized, proactive, and comfortable in a fast-paced environment.
Key Responsibilities
Customer Careline Support
Handle incoming customer calls and online inquiries
Provide accurate information on services, warranty coverage, and repair procedures
Assist with basic troubleshooting or escalate issues accordingly
Administrative & Front Desk Support
Maintain accurate service records and documentation
Support coordination with technicians and internal teams
Monitor spare parts usage and movement (if applicable)
Attend to walk-in customers and provide timely service updates
Ensure professional communication at all times
Reporting & Coordination
Assist in preparing daily operational reports
Support internal admin-related coordination tasks
Requirements
Minimum SPM qualification
Able to communicate in both Bahasa Malaysia and English
Basic computer literacy (especially Microsoft Office)
Good interpersonal and communication skills
Able to work shifts, weekends, and public holidays
Open to fresh graduates
Working Hours
6 working days per week
Shift 1: 10:00 AM – 6:30 PM
Shift 2: 1:30 PM – 10:00 PM
Benefits
Commission pay
Overtime allowance
Maternity leave
Career advancement opportunities
Training & professional development
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM2, RM3,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Work Location: In person
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