Coordinator, Telesales

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia foodpanda Malaysia Sdn Bhd Full time

WHAT YOU WILL OWN:

Tasked with the care of a portfolio of partner accounts, you will be expected to:

- Have the ability to sell on the phone as second nature.

- Manage and grow the revenue of each account.

- Provide operational support when needed.

- Monitor each account's performance metrics and ensure compliance with foodpanda's operational standards.

- Meet and/ or exceed the expected daily productivity in terms of the number of calls and sales.

- Meet requirements in the areas of documentation accuracy, partner approval and systems processing.

- A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion.

- Problem-solving comes as second nature; constantly striving to provide solutions which are in sync with company offers.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE:

  • 2 to 3 years experience within a client management role.
  • As this is a 100% telesales role, the incumbent must be comfortable to make outbound calls via digital communication tools over extended periods of time.
  • Able to communicate in English effectively, an added advantage for the ability to speak, read & write in Traditional Mandarin.
  • Be both data-sensitive and sales-mined.
  • Comfortable in working with online business tools such as Google applications, experience with Salesforce is a plus.
  • An excellent communicator with a consultative-sale approach.
  • A strong relationship builder, target-oriented, resilient and a team player with a willingness to learn.
  • Fast learner and able to adapt quickly to constant changes in operational processes.

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