Regional IT Expert – Laboratory Software Integration

2 weeks ago

Shah Alam, Selangor, Malaysia ANTON PAAR MALAYSIA SDN BHD Full time 90,000 - 120,000 per year

Are you ready to elevate IT support and provide expert consultation to customers using our laboratory software solution, AP Connect? This role offers the opportunity to support enterprise installations and deliver best-in-class IT support for Anton Paar's digital solutions, ensuring seamless IT operations and secure, efficient integration of AP Connect.

Responsibilities

  • Support customers' IT departments across Asia-Pacific to install and integrate AP Connect into their corporate IT infrastructures
  • Act as the primary point of contact for IT service inquiries regarding user management, server installations and instrument connections , ensuring timely and professional resolution of customer issues
  • Analyze and resolve system disruptions at the 2nd-level support tier
  • Train end-users and customers on AP Connect integration, IT systems, and security best practices.
  • Maintain a customer-focused approach, ensuring proactive communication and efficient problem resolution

Requirements

  • Completed technical education with a focus on IT and several years of professional experience in a similar role
  • Ability to manage IT services following ITIL best practices, ITIL certification preferred
  • Expertise in network technologies, including routing, switching, firewalls, cloud security, reverse proxy, VPN, virtualization and containerized installations.
  • Proficiency in Windows Client environments, including client management, Active Directory, Group Policies, and anti-virus software/endpoint protection software.
  • Hands on experience in client-server and corporate database installations (MS SQL, PostgreSQL)
  • General understanding of system integration to support AP Connect adaption.
  • Structured and solution-oriented working style
  • Strong team spirit and communication skills
  • Fluent in English, other languages especially Chinese are an advantage
  • Willingness to travel

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