Internship in Customer Service

16 hours ago

Bayan Lepas, Penang, Malaysia EasyParcel Sdn. Bhd. Full time

Empower Dreams, Transform Lives: Join EasyParcel in Redefining the Future of Delivery

Imagine a delivery experience that transcends the ordinary - where each parcel represents not just a package, but a promise fulfilled, a connection made, and an opportunity seized. At EasyParcel, we envision a world where logistics isn't just about moving goods from point A to point B, but about empowering dreams and transforming lives.

Do you thrive in a fast-paced environment and enjoy providing exceptional customer service? Are you detail-oriented and have a knack for problem-solving? If so, then we want to hear from you

EasyParcel is seeking a motivated and customer-focused individual to join our growing team as a Intern - Customer Service. In this role, you will engage with our valued clients, addressing their inquiries, resolving concerns, and providing support throughout their journey with us

Job Description:

As a Intern - Customer Service, you will gain valuable hands-on experience in supporting our customers and contributing to the success of our service operations. This internship offers a unique opportunity to develop essential communication and problem-solving skills while working closely with our customer service team.

Job Descriptions

  • Communicating courteously with customers by telephone, email and live chat.
  • Solving customers' problems, which may be complex or long-standing problems involving third parties in the process.
  • Resolves product or service problems by clarifying the customers' complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Liaise with business partners and customers at the same time; not limiting to calls, emails and live chat, within the same period requiring multi-tasking skill.
  • To assist in ad-hoc duties assigned by the immediate superior.

Job Requirements

  • Good verbal and written communication skills.
  • Proficient in English, Bahasa Malaysia and Mandarin.
  • Computer knowledge with proficiency in operating systems.
  • Passionate in helping customers and solving their problems.
  • Strong customer focus and a passion for helping others.
  • Internship duration: Minimum 3 months or more.

Benefits:

  • Hands-on experience in a customer service environment.
  • Mentorship and guidance from experienced professionals.
  • Opportunity to develop essential skills in communication, problem-solving, and teamwork.
  • Possibility of extending the internship or transitioning to a permanent role based on performance and company needs.

If you're enthusiastic about providing excellent customer service and eager to kick-start your career in a dynamic setting, we'd love to hear from you.

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