Mandarin Speaker_Customer Service Executive_Iskandar Puteri
3 days ago
Job Summary
We are hiring a Customer Service Executive to support customers from the Taiwan and Hong Kong markets. The role requires strong Mandarin communication skills, including understanding Traditional Mandarin. Cantonese is an added advantage. Fresh graduates are welcome, and full training will be provided.
Salary & Benefits
- Salary: Up to RM 4,000
- Night Shift Allowance
- Performance Bonus (KPI Bonus)
- Company Shuttle Bus Provided
- 1 Month Paid Training
- Annual Leave: 14 days
- Medical Leave: 12 days
Key Responsibilities
- Handle inbound calls, outbound calls, emails, and live chat
- Provide professional customer service and resolve customer inquiries
- Communicate clearly in Mandarin (Traditional Chinese for Taiwan market)
- Support Cantonese-speaking customers when required (Hong Kong market)
- Accurately record and follow up on customer cases
- Escalate complex issues to relevant teams
- Work in rotational shifts, including weekends and public holidays
Job Requirements
- Minimum education: SPM or equivalent
- Able to communicate in Mandarin, English, and Bahasa Malaysia
- Must understand Traditional Mandarin (Taiwan market)
- Cantonese is a plus (Hong Kong market)
- Fresh graduates are welcome to apply
- Willing to work 24-hour rotational shifts, weekends, and public holidays
Why Join Us?
- Well-known outsourcing company with strong career growth
- Attractive salary package with bonuses
- Structured training and support system
- Friendly and supportive working environment
Job Type: Full-time
Pay: RM3, RM4,200.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Work Location: In person
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