Genesys Cloud Engineer

7 days ago

Damansara, Malaysia eTeam Workforce Sdn. Bhd. (Malaysia) Full time

Telecoms Engineer (Voice Engineer) - Hybrid

Basic Salary Range: RM 9,500 - RM 10,000

RM 400 Shift Allowance & RM 150 WFH Allowances Provided

Contract for 6 Months - Will absorb/renew based on performance

Working Hours: 11:30pm - 8:30pm MYT

Office location : Damansara Height, KL

Duties and Responsibilities

  • Research, plan and implement Voice projects and communicate to all Business stakeholders.
  • Be proactive and identify, troubleshoot voice and contact center issues.
  • Ability to develop and deploy omnichannel flows (IVR, Chat, Email etc) in Genesys Cloud Architect.
  • Configure new tools, process and workflows to meet business needs
  • Coordinating telecommunications changes with corporate users
  • Maintain documentation for all telecommunications systems / devices
  • System capacity planning - Trunking, ports, and licenses
  • Work and troubleshoot on internal Telecommunication ticket system
  • Work with business stakeholders and vendors
  • Manage cloud-based telecom infrastructure, SIP trunks, WebRTC, Toll-free numbers etc
  • Have excellent interpersonal skills and work closely with and share knowledge with wider teams
  • Experience managing Session Border Controllers (SBCs)
  • Experience with Unified Communications & Collaboration platforms (Microsoft Teams)
  • Be part of the Voice on Call Rot

Requirement:

  • Minimum 2 years working with Genesys Cloud Products
  • Genesys cloud certified Professional (GCP-GC) is required.
  • Knowledge of Avaya would be advantageous.
  • Excellent communication skills, both verbal and written
  • Experienced in Genesys Architect, WFM, QM, Reporting, Chatbots and CRM systems.
  • Experienced in ACD, call center environments.
  • Good working knowledge of TCP/IP, DHCP and QoS
  • Good working Knowledge of Telephony infrastructure – SBCs, POTS, ISDN, PRI, voice channels
  • SIP troubleshooting experience

Job Type: Contract

Contract length: 6 months

Pay: RM9, RM10,000.00 per month

Application Question(s):

  • Are you willing to work on 6 months contract?
  • When is your availability date to join?

Experience:

  • Genesys Cloud: 2 years (Preferred)
  • TCP/IP, DHCP and QoS: 2 years (Preferred)

License/Certification:

  • Genesys cloud certified Professional (GCP-GC) (Preferred)

Work Location: In person

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