Logistics Customer Service

2 weeks ago

Cyberjaya, Selangor, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time 14,400 - 60,000 per year

Customer Service Admin [Logistics/ Supply Chain]

Location: Cyberjaya, Selangor

Industry: Oil & Gas [SHELL]

Duration: 12-Month Contract

Working Days: 5 Days/Week

Shift Rotation:

  • Morning Shift: 7am - 4pm
  • Afternoon Shift: 2pm - 11pm
  • Night Shift: 10pm - 7am

Salary: RM 3,000/month

Shift Allowance: RM 500/month


Key Responsibilities:
  • Answering calls and represents a professional customer-focused image of Shell to the public and to resolve customer enquiries during the first contact with the customer (live resolution)
  • To handle a range of first line customer enquiries via calls or emails within the agreed processes and ways of working and also being a primary contact point for the stakeholders.
  • To take ownership for the end-to-end customer enquiry which may require engaging other partners across the supply chain
  • Pro-actively keeping key customers informed throughout the contact management process on any amendments to the delivery.
  • Manage all post-scheduling activities to the shift such as Left on board, plant/depot change, load quantity changes, compartment changes, trip sequence change, vehicle change, orders scheduled not delivered and communicate it with the relevant stake holders.
  • Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate.

Requirements:

Education: Minimum Professional Diploma

Tech Skills: Proficient in Microsoft Word & PowerPoint

Soft Skills:

  • Strong time management & organizational skills
  • Excellent communication in English (both written & spoken)
  • Team player with ability to work independently

    Attitude: Proactive, eager to learn, and adaptable

    Bonus: Experience working with higher-level management

Location: Based at Shell HQ, Cyberjaya, Selangor

Type: Contract – 1 Year

Open to Fresh Graduates


Ready to kickstart your logistics career in a global energy company? Apply now and be part of a dynamic, supportive team

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