Strategy Operations Manager

GrowthOps | CelcomDigi Client
Location:
[Remote/Hybrid, Malaysia]

Reports to:
Strategy Director

Team:
Strategy Team

Role Overview
As the Strategy Operations Manager in GrowthOps' Strategy Team, you will drive operational excellence for a dynamic telecom client. This role emphasizes earned media and organic social strategies, with paid amplification handled by our media partners. You will own social listening, performance reporting (weekly, bi-weekly, monthly, and post-campaign), data integrity, and benchmarking to deliver actionable insights that fuel content strategy and client success. Blending strategic oversight, project management, and client relationship stewardship, you'll ensure seamless execution in a collaborative, cross-agency environment.

Key Focus Areas

• Social Listening & Insights: Leverage tools like Digimind and Emplifi to monitor brand sentiment, emerging trends, and competitor activity.
• Reporting Excellence: Lead data-driven narratives for weekly organic performance, bi-weekly competitive scans, monthly benchmarks, and post-campaign analyses, always answering: What happened? Why does it matter? What next?
• Data Integrity & Benchmarks: Maintain robust KPIs (e.g., ER%, reach, engagement rates) to track progress and uphold reporting accuracy.

Core Responsibilities
Reporting & Analytics (60%)

• Lead weekly organic social reports: Consolidate data, develop insights, build compelling narratives, and recommend START/STOP/CONTINUE actions using standardized templates.
• Conduct bi-weekly competitive analyses: Track rival activities, extract insights for content optimization, and flag opportunities/threats.
• Oversee monthly and post-campaign reporting: Ensure data integrity across platforms, integrate social listening findings, and consolidate inter-agency inputs for holistic decks.
• Establish/maintain social benchmarks: Track KPIs like ER% by format, reach/impressions, content-type engagement, and growth rates; update frameworks quarterly.

Social Listening & Insights (20%)

• Set up and manage Digimind/Emplifi dashboards: Monitor brand conversations, sentiments, emerging issues, competitor watchlists, and category trends.
• Generate proactive insights to inform strategy, anticipate client needs, and mitigate risks (e.g., sentiment dips or performance lags).

Operations & Team Leadership (20%)

• Maintain aerial oversight: Track content pipelines, timelines, deliverables, and client requests; ensure cross-agency deadlines are met.
• Guide team development: Allocate tasks based on strengths, conduct regular WIPs with Executive and Intern, and enforce a "thinking standard" (insights + recommendations over raw data).
• Collaborate cross-agency: Lead report consolidations, align with creative/media partners, and facilitate smooth workflows.
• Client Management: Build rapport through proactive briefs, clear communication, and story-driven insights that empower internal client presentations.

Pillar 1: Foundation

• Map CelcomDigi cadences/workflows.
• Align team roles (Exec, Intern, Analyst).
• Launch social listening dashboards.

Pilar 2: Reporting Setup

• Standardize weekly/bi-weekly/monthly templates.
• Build competitive analysis reports.
• Create benchmark sheets for key KPIs.

Pillar 3: Leadership

• Assess team strengths; run WIPs.
• Manage projects with helicopter view.
• Set insight-driven standards.

Pillar 4: Client Excellence

• Flag issues proactively (e.g., delays, dips).
• Foster trust via consistent, story-based delivery.
• Evolve tacit knowledge for operational stability.

What We're Looking For

• Experience: 4+ years in social media strategy/operations, ideally in telecom/digital agencies; proven track record in social listening (Digimind/Emplifi) and multi-report cadences.
• Skills: Strong analytics (data integrity, KPI benchmarking); project management; narrative storytelling; tacit client handling in fast-paced environments.
• Mindset: Proactive problem-solver with situational awareness; collaborative leader who elevates juniors; passion for organic social impact.
• Tools: Proficient in Digimind, Emplifi, Excel/Google Sheets; bonus: social platforms (Instagram, TikTok, etc.).

Why Join?
Be the operational heartbeat of CelcomDigi's social growth at GrowthOps, an AppliedAI company, an innovative agency blending creativity and data. Competitive salary, flexible work, and opportunities to shape client success.

Apply now: Send your CV and a sample report to
GrowthOps is an equal opportunity employer.
Must have skills

• Social Media Analytics
• Reporting
• Social Platforms
• Client Servicing
• Detail oriented
• Social listening tools
• Spreadsheets
• Data storytelling
• Insight mining

Good to have skills

• People management
• Google Sheets
• Google Slides
• Slide design
• Visual storytelling
• Campaign ideation