Mandarin IT Support

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia HTC Global Services MSC Sdn Bhd Full time 60,000 - 80,000 per year

Key Responsibilities:

  • Provide first-level technical support to end-users across hardware, software, and network-related issues.
  • Troubleshoot and resolve issues related to desktops, laptops, printers, and other IT peripherals.
  • Install, configure, and maintain operating systems (Windows, macOS, Linux) and office productivity tools (MS Office, Outlook, VPN).
  • Manage user accounts, system access, and IT asset deployment (laptops/desktops).
  • Monitor IT infrastructure health, including network connectivity, server room equipment (UPS, CCTV, air conditioning), and backups.
  • Log, track, and manage support tickets using service desk tools, ensuring timely resolution and customer satisfaction.
  • Liaise with vendors for hardware support and escalate unresolved issues appropriately.
  • Participate in IT projects such as system upgrades, migrations, and digital transformation initiatives (e.g., eInvoicing, DCIM setup).
  • Maintain accurate inventory of IT assets and ensure compliance with software licensing policies.
  • Support data center operations including rack installations, cable management, and power supply coordination.
  • Provide user training and technical documentation as needed.

Requirements:

  • Diploma or higher in Computer Science, Information Technology, or a related field.
  • 2+ years of experience in IT support, service desk, or infrastructure operations.
  • Hands-on experience with Windows Server, Linux distributions (CentOS, Oracle Linux), and VMware.
  • Familiarity with data center environments, structured cabling, and infrastructure components.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication skills in English and Malay; Mandarin proficiency preferred for customer support.
  • Certifications such as CompTIA Cloud+ or Microsoft Server Administration are a plus.

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