Shop Manager

4 hours ago

Taman Desa Tebrau Johor, Malaysia Sports Direct Malaysia Sdn Bhd Full time 30,000 - 60,000 per year
Responsibilities:


• Lead, train, motivate and manage outlet team in delivering best services in all departments.


• Conduct manpower planning for the shop according to approved headcount, festive/ high seasons, promotional period etc. Then liaise with Area Manager and HR for recruitment and other procedures.


• Ensure all team members observe and practice company's policies and rules & regulations.


• Lead and work with the team to achieve monthly sales target of the shop.


• Plan and monitor stock delivering & processing.


• To ensure all Operational and Customer Service SOPs are followed within the shop.


• Manage and monitor product display arrangement as VM guideline.


• To conduct daily morning briefing and provide products knowledge training/ info and updates of policies.


• Manage and supervise all team members in the shop and attend to customer enquiries.


• Handle the overall shop operations and ensure consistency in the standard of retail operations.


• Analyzing sales data, shop performance in all aspects and update to Area Manager.


• Monitor and liaise with respective departments on maintenance and cleanliness of shop premises.


• Plan and execute stock take (routine, ad-hoc & annual) as and when required.


• Reviewing and keeping track of sales (set daily target and ensure achievement of sales target).


• Having daily effective and clear official communication with Head Office and relevant departments to ensure smooth operations needs are met and people related matters are tackled.


• Review and appraise staff performance to identify talents and retain staff.


• Ensure accurate tills report and cash collection.


• Making sure Occupational Safety & Health Policy at premises are followed and maintained.


• Implement/execute sales & promotion plans as and when required.


• Take necessary actions on suspicious activities within the premises.


• Any other legal assignments requested by management from time to time.

Requirement:


• At least a Certificate/Diploma in Retail Management or relevant discipline.


• At least 3 years working experiences as Asst Shop Mgr level in reputable retail companies at similar size.


• Have passion and knowledge in sports is an advantage.


• Proven leadership and management skills (with minimum 10 pax).


• Good analytic, problem solving and decision-making skills.


• Good customer service, communication and interpersonal skills.


• Willing to work long hours, weekends, public holidays and shift duty.


• Open for relocation.

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