Customer Service Specialist

5 days ago


Subang Jaya Selangor, Malaysia DevloiT Full time

Position: Customer Service

Support Location: Menara UOA Business Park, Subang Jaya (linked to LRT/KTM Subang

Jaya)

Language: Mandarin

Working Hours: 1:30 PM – 10:30 PM

Work Days: Sunday to Thursday (Off days: Friday & Saturday)

Employment Type: Full-Time

Banking experience required

Key Responsibilities:


• Lead and motivate a team of Customer Service Executives


• Monitor daily team performance and service level metrics


• Conduct coaching, feedback sessions, and performance evaluations


• Handle escalations and ensure timely resolution of customer issues


• Liaise with internal departments to ensure operational efficiency


• Drive continuous improvement initiatives across the team


• Ensure adherence to company policies, compliance, and SOPs

Requirements:


• Minimum 2 years of experience in customer service/contact centre


• At least 1 year in a team leader/supervisory role


• Strong leadership and people management skills


• Excellent verbal and written communication in English


• Familiarity with digital banking or financial services is an advantage


• Able to work on the specified shift and rest days


•Strong command of Mandarin and English in both verbal and written

communication (COMPULSORY);



  • Bukit Raja, Selangor, Malaysia Hamilton Sundstrand Customer Support Centre (M) Sdn Bhd Full time

    The Project Specialist – Customer Service Compliance & Policy is responsible for developing, implementing, and overseeing new policies, processes, and systems in alignment with the implementation of e-Invoicing initiative by IRB. This role will collaborate and partner with the Finance Control to ensures that the customer service operations adhere to...


  • Kuala Selangor, Malaysia MyGlit Full time

    **Role**:Any Other **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Process**:Chat **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Customer Service Mandarin Must be fluent in speaking both Mandarin and English - Target :ASAP, July Salry: RM3000 to 3300 (Basic depending on the experience) + 300 RM Language allowance...

  • Customer Service

    5 days ago


    Subang Jaya, Malaysia Agensi Pekerjaan VR Excellent (M) Sdn Bhd Full time

    Vacancy : customer service specialist (subang Jaya) Requirement 1.2 yrs of working exp in related field 2.able to speak & read in Chinese 3.tues - Saturday (10am to 7pm) 4. Ok to work in subang 5.exp salary 2500-4000 **Benefits**: 13 month salary, 0-3 month performance bonus, 0-2 month special bonus for sales & Cs position **Job Types**: Full-time,...


  • Subang Jaya, Malaysia Trinity Workforce Solution (M) Sdn Bhd Full time

    **Customer Service Executive - Inbound calls (Mandarin Speaker)** **Hiring for 4th November 2024 Intake** **Immediate Hiring for a BPO Industry** **(Basic Salary Range ) RM 3,300 + RM 300 (KPI)** **Location: Subang Jaya (Accessible by LRT Putra or KTM Subang Jaya Station)** As a dedicated Voice / Non-Voice Channel Specialist, you’ll play a pivotal...


  • Petaling Jaya, Malaysia SummitNext Technologies Sdn Bhd Full time

    **Position: Customer Service Specialist** **Job Overview**: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will be responsible for providing excellent customer service and support to our clients. You will serve as the main point of contact for all customer inquiries and...

  • Customer Service

    2 days ago


    Subang Jaya, Malaysia Star Fitness Full time

    Responsibilities for Customer Service Exec As a Customer Service Exec, you will be the first point of contact for our company. Our Exec’s duties include offering administrative support across the organisation. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing...


  • Petaling Jaya, Malaysia Greif Full time

    Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome. Job Requisition #: 032537 Customer Service Specialist (Open) Job Description: Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global...


  • Subang Jaya, Malaysia QuessGlobal (Malaysia) Sdn Bhd Full time

    Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...


  • Kuala Selangor, Malaysia MyGlit Full time

    **Role**:Any Other **Timings**:Day Shift (Permanent) **Industry**:Telecom / ISP **Process**:Voice **Functional Area**:Any Other **Work Mode**:NA Key Skills: Customer Service Must be fluent in speaking both Mandarin and English - Target :ASAP, July Salry: RM3000 to 3300 (Basic depending on the experience) + 300 RM Language allowance HC : 3 Customer...


  • Petaling Jaya, Malaysia Recruit Express Service Sdn Bhd Full time

    **Job Responsibilities;** - Responsible for day-to-day customer service support, including sales order entry and invoicing management. - Actively liaise with customers, factory, respective product DCs, demand planner, supply planner, finance, sales and marketing department to expedite shipment and resolve any matters that may impede customer order...