Customer Service Specialist

2 days ago


Subang Jaya, Malaysia Trinity Workforce Solution (M) Sdn Bhd Full time

**Customer Service Executive - Inbound calls (Mandarin Speaker)**

**Hiring for 4th November 2024 Intake**

**Immediate Hiring for a BPO Industry**

**(Basic Salary Range ) RM 3,300 + RM 300 (KPI)**

**Location: Subang Jaya (Accessible by LRT Putra or KTM Subang Jaya Station)**

As a dedicated Voice / Non-Voice Channel Specialist, you’ll play a pivotal role in providing top-notch customer service. Here is what's waiting for you:

- Focusing diligently on voice channels to swiftly address customer queries and take ownership of their concerns
- Striking the perfect balance between customer requirements and business objectives, showcasing your skills in sales and marketing techniques
- Expertly articulating and presenting information about our products while professionally managing high inquiry volumes
- Embracing accountability for individual KPIs and working cohesively towards team goals
- Mastering business strategies to enhance customer services, guiding clients toward efficient self-service solutions
- Proactively identifying opportunities for process improvements and actively collaborating with our Team Leaders and Managers
- Upholding the utmost integrity and confidentiality standards by safeguarding customer information at all times
- Strong proficiency in Mandarin, giving you a chance to showcase your language skills
- Good command of English or Bahasa Malaysia to round out your communication abilities
- Previous experience in a contact center or customer service role? That's a big plus
- A minimum SPM qualification, showing that you have the fundamentals in place

Pay: RM3,300.00 - RM3,600.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Rotational shift

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Mandarin (required)
- English (required)

**Location**:

- Subang Jaya (required)

Work Location: In person

Expected Start Date: 11/04/2024


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